For any credit cards charged through Goodshuffle Pro (GS Pro) our payment gateway Stripe places a 2-day hold on the funds until they're available for transfer. At midnight of that second day the funds are deposited into your account via a "Payout". 

Each payout can include the funds from any number of charges (across any number of projects) and will be reduced by any refunds that were processed as well. To help shed some light on that, each Payout will expand to show you the charges and refunds that it includes:

You'll notice that the net processing fees (total fees from charges minus any fees refunded by a refund) are subtracted from the gross amount charged. There is also a $0.25 transfer fee that is charge by Stripe that is reflected in the Payout as well.


When you're looking at the Billing tab of a project, you'll also notice a Payments section that reflects all charges that have been applied to that project. When a charge or refund has been accounted for in a Payout, you'll notice that a "Payout ID" is visible underneath the Charge or Refunds reference number. 

Obviously, having to open every project and read through the Payments section to see if every charge or refund has been associated with a Payout is ridiculous. That's why under your Reports section there is a streamlined view that gives you a quick view of any project with at least one credit card or ACH charge. To the right you'll see "Fully Paid" if every charge & refund has been associated with a Payout, "Partially Paid" if only some of them have, and "Unpaid" if no charges or refunds have yet been linked to a Payout.

I hope this helps, and as usual if you have any questions please feel free to chat with us by clicking the blue chat button in the bottom corner of your browser?

Thanks!

Did this answer your question?