This feature is available on all Goodshuffle Pro Plans.
Client Doesn't See Instant Bank Payment as an Option
If a client says they can't find the Instant Bank Payment option at checkout, verify all of these:
Instant Bank Payments are enabled on the project (check the project's Billing tab)
The project is inside your ACH cutoff window. Instant Bank Payments only appear during this window
The charge amount is less than $5,000
The project does not use a net payment policy
The Payment Was Declined
If the payment went through and then failed, the most common causes are:
Insufficient funds — the client's bank rejected the charge
Incorrect account information — the client may have mistyped their routing or account number
Bank-imposed limits — some banks block instant transfers above a certain threshold by default
In each case, ask your client to try again, switch to standard ACH, or use a card.
The Payment Is Stuck on "Pending"
Instant Bank Payments typically settle within two business days. If a payment has been pending for more than 2 hours, contact our support team.
Need Additional Support?
Click the blue chat bubble in the bottom-right corner of your screen to message our support team — we're happy to help!