This feature is available on all Goodshuffle Pro Plans.
Let’s say you want to offer a unique cancellation option—for example, offering a company credit if a client cancels within a certain number of days before their event.
Can I Edit the Cancellation Policy Template?
The default cancellation policy template is designed to offer broad protection and has been legally reviewed. For this reason, the Cancellation Policies section of your account doesn’t have editable text fields.
How to Add a Custom Cancellation Policy
You can still include your own custom cancellation terms—just add them to your Terms & Conditions section.
Here’s how:
Select “Account”.
Click the “Policies and Taxes” tab.
In the “Terms & Conditions” section, click “Edit”.
Add your custom cancellation language, then save your changes.
Optional: Turn Off the Default Cancellation Policy Display
If you’ve included your cancellation policy in your Terms & Conditions, you may want to hide the default policy box on all projects going forward.
To do this:
Go to Account > Settings.
Scroll to the Contracts section.
Toggle off the setting labeled “Show cancellation policy on contract.”
This will ensure your custom policy (included in your Terms & Conditions) is the only one shown to clients moving forward.
Pro Tip: Only turn this off if your Terms & Conditions already include your full cancellation policy.
Need Additional Support?
Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!