A withdrawn dispute occurs when your client has asked their card issuer to cancel the dispute. This does not mean the dispute is immediately won. The dispute may still resolve in a loss if you do not submit evidence. Additionally, a withdrawn dispute does not resolve in a win or loss more quickly - the typical time frame for a dispute decision is 60-75 days.

Even if a client decides to withdraw a dispute, you should still submit all evidence before the submission deadline. Many banks/card providers view a lack of evidence as an acceptance of liability on your part. It would be helpful to ask your client for a withdrawal confirmation email or screenshot to include with your evidence. Evidence can only be submitted once - to view the best kinds of evidence to submit, please review our Dispute Resource Hub.