
Best Practices
Tips to run your event business more efficiently
Security
Protect your business with smart practices
Multi-Factor Authentication/2FA Best PracticesA guide to having top notch security for your Goodshuffle, and other, online accounts
Coronavirus (COVID-19) guide and resourcesA list of helpful information and resources to help navigate the coronavirus pandemic
Why shouldn't I forward or copy & paste my invoice links?Here are a few reasons why you should only send the quotes from Goodshuffle Pro to the person signing & paying for the event.
How can I generate a new recovery code for a member of my team?If a member of your team is unable to log in with 2-Factor Authentication and cannot find their recovery code, you can generate a new code.
How can I enter my 2-Factor Authentication code only once a month?Here's how you can trust your device for 30 days without needing to enter your 2FA code each time you log in.
How can I, as the Account Owner, ensure all users on my team have a secure account?Here's how you, as the Account Owner, can require all users to enroll in 2-Factor Authentication
How can I maximize my Goodshuffle Pro account security?Here's how you can enable 2-Factor Authentication (also known as 2FA, Multi Factor Authentication, MFA) on your account.
Dispute Best Pratices
Tips for handling payment disputes in Goodshuffle Pro, including how to prevent, respond to, and resolve chargebacks.
How should I handle a dispute if I was intending to refund the client?Here are best practices for clients who have disputed charges, but you were intending to issue a refund.
How can I remove lost disputes from my 'Pending Charge Dispute' account in QuickBooks Online?Here's how you can use a Journal Entry to keep the 'Pending Charge Dispute' account from having an outstanding balance.
Disputes 101An overview of how disputes work
How Dispute Fees Work (and Where to See Them)Here's where you can see and track any Dispute Fees charged by Stripe
Accepting vs Countering Disputes
ACH DisputesACH disputes behave differently than a credit card dispute and will automatically be marked as lost.
What should I do if my client cancels or withdraws their dispute?Learn what to do when a client withdraws/cancels their dispute.
Where to go to submit evidence in Goodshuffle ProHere's how you can submit evidence through Goodshuffle Pro.
How can I review the evidence I submitted for a dispute?Here's how you can view any submitted evidence when a dispute is Under Review.
Goodshuffle Pro evidence and other evidenceUnderstand what resources Goodshuffle Pro may have available to you when compiling evidence.
Countering 'Duplicate' disputesPreparing evidence to submit to the banks for review
Countering 'Product Not Received' disputesPreparing evidence to submit to the banks for review
Countering 'Credit Not Processed' disputesPreparing evidence to submit to the banks for review
Countering 'Fraudulent' disputesPreparing evidence to submit to the banks for review
Countering 'Product Unacceptable' disputesPreparing evidence to submit to the banks for review
Countering 'General' disputesPreparing evidence to submit to the banks for review
Countering 'Unrecognized' disputesPreparing evidence to submit to the banks for review
Formatting documents and images to upload for disputesEvidence specifications and requirements needed to make the best case
Countering 'Subscription Cancelled' disputesPreparing evidence to submit to the banks for review
Best Practices to Avoid DisputesHere are some suggestions to mitigate the odds of a charge being disputed.
Inventory & Fulfillment Best Practices
Maintain accuracy and accountability with your gear and logistics.
How can I add a buffer time to my itemsHere's how you can add buffer times to take into account cleaning, turn around, or restock time to your inventory subcategories.
10 Things to Do Before Uploading Your InventoryTake these steps to prepare for inventory upload. Get the most out of Goodshuffle Pro with these helpful tips for tracking inventory.
Best Practices For Tent CompaniesYou will find a short video about common best practices for Tent Companies.
How can I mark my products for a specific venue or event type?Here's how you can use Tags to be able to quickly find the items you need for an event type or a venue.
Client Communication Best Practice
Best practices for clear, professional client communication—plus templates for quotes, updates, and event changes.
Adding Goodshuffle Pro as a "Safe Sender" in GmailSteps on how to add Goodshuffle Pro's email address as a safe-sender.
Best Practices for Messaging ClientsHere are a couple of tips on messaging clients for you and your team.
How messages workCan I respond to a project message through my personal email? How do my sent messages appear to my clients?
Will Messages from my client still be sent to me if I deactivate my account?
Adding Goodshuffle Pro as a "Safe Sender" in Microsoft Outlook / LiveSteps on how to add Goodshuffle Pro's email address as a whitelisted email sender
How can I hide incoming client messages to avoid marking them as read?Here's how you can set a filter in your Gmail account to avoid opening a message and having it marked as 'Read' in Goodshuffle Pro.
How can I offer my clients gift cards?Here's how you can offer your clients a gift card and apply it to a project for them in the future.
How can I add my custom domain for my quotes sent from Goodshuffle Pro?Here's how you can quickly customize your DNS settings to improve the deliverability of quotes sent from Goodshuffle Pro.
How To Make Sure Goodshuffle Pro Emails Go To Your InboxDon't miss our weekly user newsletter, business insights, and other emails. Update your email settings so you're always in the know.
Business Growth & Efficiency Best Practices
Pro tips to streamline operations, boost profits, and scale your event rental business with Goodshuffle Pro.
Reacting to Natural Disasters as a Rental BusinessThings to consider following a natural disaster, should your business be impacted.
Top 10 Reports Every Event Pro Should Be Pulling
How can I schedule my team using Goodshuffle Pro?Here are a few quick tips on how to schedule your team using Goodshuffle Pro
🔍 Discover Your Marketing Archetype: Take Our Quiz & Get Tailored Growth StrategiesA quick, insightful way to uncover your marketing persona and unlock tailored resources to help you grow smarter, not harder.
Best Practices for Setting Up Items for Your Website!Here are some resources for getting your items ready to go live on your site!
Common Tech Tips
Quick fixes and troubleshooting tips for common tech issues like browser settings, cache clearing, and device compatibility.
Email Deliverability Best PracticesHere are best practices to avoid spam filters to ensure emails are delivered to your clients.
How do I take a screenshot?Here are best practices for taking a screenshot using a PC or a MAC as of September 2022.
Speed TroubleshootingExperiencing slowness? Here are some tips to help ensure your system is allowing you to zip through Goodshuffle Pro.
How to close the chat bubble?Here's how you can close a thread when you aren't actively in chat.
Why am I not seeing the Chat Bubble in Goodshuffle Pro?Here are a few troubleshooting steps if you are not seeing the chat bubble pop up in your Goodshuffle Pro account.
How to Enable Cookies on Your Mobile DeviceHere is how you can enable cookies on your mobile device to remain logged in.
How can Goodshuffle Pro remember my login information?Here's how you can quickly dive back into Goodshuffle Pro.
How to fix hidden text/white text when using Google ChromeHere's how you can disable a browser extension while using Chrome.
How to opt back in to receive Goodshuffle Pro emailsIf you've unsubscribed from all emails, you're missing out on our weekly user newsletter + more. Opt back in & receive the content you want!
Starter Guide to Keyboard ShortcutsWork faster using keyboard shortcuts in Goodshuffle Pro
Financial Best Practices
Get paid faster and manage finances with confidence
Best Practices For Closing Your BusinessThis article will walk you through suggested steps for going out of business or transferring your business.