Best Practices
Tips to run your event business more efficiently
Dispute Best Pratices
Tips for handling payment disputes in Goodshuffle Pro, including how to prevent, respond to, and resolve chargebacks.
How should I handle a dispute if I was intending to refund the client?Here are best practices for clients who have disputed charges, but you were intending to issue a refund.
How can I remove lost disputes from my 'Pending Charge Dispute' account in QuickBooks Online?Here's how you can use a Journal Entry to keep the 'Pending Charge Dispute' account from having an outstanding balance.
Disputes 101An overview of how disputes work
How Dispute Fees Work (and Where to See Them)Here's where you can see and track any Dispute Fees charged by Stripe
Accepting vs Countering Disputes
ACH DisputesACH disputes behave differently than a credit card dispute and will automatically be marked as lost.
What should I do if my client cancels or withdraws their dispute?Learn what to do when a client withdraws/cancels their dispute.
Where to go to submit evidence in Goodshuffle ProHere's how you can submit evidence through Goodshuffle Pro.
How can I review the evidence I submitted for a dispute?Here's how you can view any submitted evidence when a dispute is Under Review.
Goodshuffle Pro evidence and other evidenceUnderstand what resources Goodshuffle Pro may have available to you when compiling evidence.
Countering 'Duplicate' disputesPreparing evidence to submit to the banks for review
Countering 'Product Not Received' disputesPreparing evidence to submit to the banks for review
Countering 'Credit Not Processed' disputesPreparing evidence to submit to the banks for review
Countering 'Fraudulent' disputesPreparing evidence to submit to the banks for review
Countering 'Product Unacceptable' disputesPreparing evidence to submit to the banks for review
Countering 'General' disputesPreparing evidence to submit to the banks for review
Countering 'Unrecognized' disputesPreparing evidence to submit to the banks for review
Formatting documents and images to upload for disputesEvidence specifications and requirements needed to make the best case
Countering 'Subscription Cancelled' disputesPreparing evidence to submit to the banks for review
Best Practices to Avoid DisputesHere are some suggestions to mitigate the odds of a charge being disputed.
Inventory & Fulfillment Best Practices
Maintain accuracy and accountability with your gear and logistics.
How can I add a buffer time to my itemsHere's how you can add buffer times to take into account cleaning, turn around, or restock time to your inventory subcategories.
Client Communication Best Practice
Best practices for clear, professional client communication—plus templates for quotes, updates, and event changes.
Adding Goodshuffle Pro as a "Safe Sender" in GmailSteps on how to add Goodshuffle Pro's email address as a safe-sender.
Best Practices for Messaging ClientsHere are a couple of tips on messaging clients for you and your team.
Automated and Manual Client EmailsSome emails are automatically sent to clients, and some happen as a result of your action in Goodshuffle Pro. Here's the breakdown.
How messages workCan I respond to a project message through my personal email? How do my sent messages appear to my clients?
Will Messages from my client still be sent to me if I deactivate my account?
Adding Goodshuffle Pro as a "Safe Sender" in Microsoft Outlook / LiveSteps on how to add Goodshuffle Pro's email address as a whitelisted email sender
How can I hide incoming client messages to avoid marking them as read?Here's how you can set a filter in your Gmail account to avoid opening a message and having it marked as 'Read' in Goodshuffle Pro.
Business Growth & Efficiency Best Practices
Pro tips to streamline operations, boost profits, and scale your event rental business with Goodshuffle Pro.
Reacting to Natural Disasters as a Rental BusinessThings to consider following a natural disaster, should your business be impacted.
Top 10 Reports Every Event Pro Should Be Pulling
How can I schedule my team using Goodshuffle Pro?Here are a few quick tips on how to schedule your team using Goodshuffle Pro
Common Tech Tips
Quick fixes and troubleshooting tips for common tech issues like browser settings, cache clearing, and device compatibility.
Email Deliverability Best PracticesHere are best practices to avoid spam filters to ensure emails are delivered to your clients.
How do I take a screenshot?Here are best practices for taking a screenshot using a PC or a MAC as of September 2022.
Speed TroubleshootingExperiencing slowness? Here are some tips to help ensure your system is allowing you to zip through Goodshuffle Pro.
How to close the chat bubble?Here's how you can close a thread when you aren't actively in chat.
Why am I not seeing the Chat Bubble in Goodshuffle Pro?Here are a few troubleshooting steps if you are not seeing the chat bubble pop up in your Goodshuffle Pro account.
How to Enable Cookies on Your Mobile DeviceHere is how you can enable cookies on your mobile device to remain logged in.
How can Goodshuffle Pro remember my login information?Here's how you can quickly dive back into Goodshuffle Pro.
Financial Best Practices
Get paid faster and manage finances with confidence
Best Practices For Closing Your BusinessThis article will walk you through suggested steps for going out of business or transferring your business.
Risk & Insurance
Protect your business with smart practices