This feature is available on all Goodshuffle Pro Plans.
⚠️ Note: Only Account Owners can generate a new recovery code.
If someone on your team is unable to log in with Two-Factor Authentication (2FA) and no longer has access to their original recovery code, you can generate a new one for them.
How to Generate a Recovery Code
Go to your Subscriptions tab under Account Settings.
Locate the teammate's seat under Full User Seats or Monthly Seats.
Click the three dots to the right of their name.
Select “Generate Backup Code.”
You’ll then see a screen with their new recovery code:
✅ Make sure your teammate saves this code securely. It will only work if used before 2FA is reset or changed.
Need Additional Support?
Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!