This feature is available on all Goodshuffle Pro Plans.
Two-Factor Authentication (2FA) adds an extra layer of security to your Goodshuffle Pro account. This article explains:
The difference between authenticator codes and recovery codes
How to reset 2FA using your recovery code
What to do if your recovery code doesn’t work
Understanding Your 2FA Codes
There are two different codes involved in 2FA — they do different things and it's important not to confuse them.
| 6-Digit Authenticator Code | 16-Digit Recovery Code |
What it is | Generated by your authenticator app | Shown once during initial 2FA setup |
When you use it | Every login, after your password | Only if you lose access to your authenticator app |
Expires? | Every 30 seconds | Single-use — expires immediately after use |
Where to find it | Open your authenticator app | Wherever you saved it during setup |
⚠️ Important: Save your recovery code in a secure place when setting up 2FA.
Transferring 2FA to a New Phone
If you still have your old phone — do this first
Authy users:
Enable multi-device in Authy
On your old phone: Authy → Settings → Devices → Allow Multi-Device
Install Authy on new phone
Log in with the same phone number to sync your accounts
Disable multi-device
Once the new phone is set up, turn off multi-device on your old phone to deauthorize it
Google Authenticator users:
Open the transfer screen
On your old phone: Google Authenticator → three dots → Transfer accounts → Export accounts
Scan on new phone
Install Google Authenticator on your new phone and scan the QR code to import
Verify
Confirm your Goodshuffle Pro code works on the new phone before wiping the old one
If you've already switched phones (old phone is gone)
You'll need your recovery code to regain access.
Go to login
Visit pro.goodshuffle.com and enter your email and password
Enter your recovery code
When prompted for your 2FA code, enter your 16-digit recovery code instead (format: xxxx-xxxx-xxxx-xxxx)
Re-enroll
Your old 2FA will be cleared. Go to Account → Security and follow the setup steps to enroll fresh with your new phone
Save your new recovery code
You'll receive a new recovery code. Save it immediately
How to Recover Access Using Your 16-Digit Recovery Code
Your recovery code is a one-time-use emergency access code. Use it only when you can't access your authenticator app.
⚠️ Recovery codes are single-use
The moment you use one, it becomes invalid. Make sure to save the new code you receive after re-enrolling.
Why your recovery code might not work
It may have already been used — recovery codes expire immediately after use
You may have entered it incorrectly — it must be all 16 characters in this format: xxxx-xxxx-xxxx-xxxx
You may have the wrong code — if you've enrolled multiple times, you may have an older, invalid code saved
If you no longer have access to your authenticator app:
Log in to Goodshuffle Pro.
When prompted for your 2FA code, enter your 16-digit recovery code instead.
This will remove your previous 2FA setup.
Next, you’ll need to set up 2FA again:
Go to your “Profile Settings” (top-right corner of your screen).
Navigate to “Security.”
Follow the prompts to enable Two-Factor Authentication.
Scan the new QR code with your authenticator app.
Save your new 16-digit recovery code in a secure location.
💡 Tip: Delete any outdated Goodshuffle Pro entries from your authenticator app before re-adding the new one. Do not delete the app itself.
Can Goodshuffle Pro Send Me my Recovery Code or a new Recovery Code?
The system cannot resend or regenerate recovery codes automatically. However:
Account Owners can generate a new backup code for any team member (except themselves) from Subscriptions → three dots next to the user's name → Generate Backup Code
If you are the Account Owner and have lost your own recovery code, contact support via the blue chat bubble
Manual Reset by Support
If you've lost both your phone and your recovery code, our support team can verify your identity and reset your 2FA manually.
Start a chat
Click the blue chat bubble in the bottom-right corner of the screen
Identity verification
We'll verify your identity via a secure screen share — have your driver's license ready
Reset completed
Once verified, we'll reset your 2FA so you can re-enroll
🛑 We can only reset 2FA after successful identity verification
This protects you in case someone else is trying to access your account.
Keeping Your 2FA Secure Going Forward
Store your recovery code offline — not in your password manager
If using Authy, enable multi-device before you switch phones
If using Google Authenticator, use Export Accounts before you switch phones
Never share your recovery code with anyone
Set up 2FA on a device you'll always have access to
Need Additional Support? Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!