Managing Two-Factor Authentication (2FA) Recovery and Setup in Goodshuffle Pro
This feature is available on all Goodshuffle Pro Plans.
Two-Factor Authentication (2FA) adds an extra layer of security to your Goodshuffle Pro account. This article explains:
The difference between authenticator codes and recovery codes
How to reset 2FA using your recovery code
What to do if your recovery code doesn’t work
Understanding Your 2FA Codes
There are two important codes used in 2FA:
6-Digit Authenticator Code
Generated by an authenticator app (such as Google Authenticator).
Used each time you log in after entering your password.
Changes every 30 seconds.
16-Digit Recovery Code
Provided once during 2FA setup.
Used only if you lose access to your authenticator app (for example, if your phone is lost or replaced).
Single-use only.
⚠️ Important: Save your recovery code in a secure place when setting up 2FA.
How to Recover Access Using Your 16-Digit Recovery Code
If you no longer have access to your authenticator app:
Log in to Goodshuffle Pro.
When prompted for your 2FA code, enter your 16-digit recovery code instead.
This will remove your previous 2FA setup.
Next, you’ll need to set up 2FA again:
Go to your “Profile Settings” (top-right corner of your screen).
Navigate to “Security.”
Follow the prompts to enable Two-Factor Authentication.
Scan the new QR code with your authenticator app.
Save your new 16-digit recovery code in a secure location.
💡 Tip: Delete any outdated Goodshuffle Pro entries from your authenticator app before re-adding the new one. Do not delete the app itself.
Troubleshooting Common Issues
Why Doesn’t My 16-Digit Recovery Code Work?
Recovery codes are single-use only. Once used, they expire immediately and cannot be reused.
If your code isn’t working:
Confirm it hasn’t already been used.
Ensure you entered all 16 digits correctly. Note that the recovery code is in the following format: xxxx-xxxx-xxxx-xxxx (i.e., four sets of four letters or numbers with a "-" in between each set).
If already used, complete the re-setup process.
Can Goodshuffle Pro Resend My Recovery Code?
No. For security reasons, recovery codes are only displayed once during setup and cannot be resent.
If you lost your recovery code:
An Account Owner (the primary admin on your account) can generate a new backup code for any user except themselves.
If you are the Account Owner and lost your own recovery code, please contact Support for assistance.
When Do I Use Each Code?
Use your 6-digit authenticator code for everyday logins.
Use your 16-digit recovery code only if you cannot access your authenticator app.
Best Practices for Staying Secure
Store your recovery code in a password manager or secure offline location.
Set up 2FA on a device you always have access to.
Never share your recovery code with anyone.
Keeping your 2FA properly configured ensures your account — and your business data — stays secure. 🔐
Need Additional Support? Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!