This feature is available on all Goodshuffle Pro Plans.
Sometimes, the fastest way to get help is to send a screenshot. Whether you're reporting a bug, asking a question, or showing us what you're seeing on your screen, screenshots help us help you faster!
Here’s how to take and send a screenshot on both PC and Mac computers.
How to Take a Screenshot on a PC (Windows)
Option 1: Use the Snipping Tool (Windows 10 and 11)
Click the Start Menu and search for “Snipping Tool.”
Click New to start a screenshot.
Drag your mouse to select the area you want to capture.
Save the image or use the copy tool to paste it directly into a chat or email.
Pro Tip: You can also press Windows + Shift + S to launch the Snipping Tool instantly.
Option 2: Print Screen Key
Press the PrtScn (Print Screen) key to capture the entire screen.
Open an image program like Paint or a document/email and press
Ctrl+Vto paste.Save the file, or send it directly.
How to Take a Screenshot on a Mac
Option 1: Capture Part of Your Screen
Press
Command+Shift+4.Drag to select the area you want to capture.
The screenshot will automatically save to your desktop.
Option 2: Capture the Whole Screen
Press
Command+Shift+3.The full screen will be saved as a file to your desktop.
Optional Tools for Annotating or Highlighting
Want to circle something, blur private info, or add notes?
Try these free tools:
PC: Lightshot, Snip & Sketch
Mac: Preview (built-in), Skitch, or CleanShot X
How to Share a Screenshot
Once you’ve taken your screenshot:
Drag and drop it directly into the chat bubble on our site.
Or, attach it to your email reply.
Screenshots help us see exactly what you’re seeing and get you the right answers faster!
Need Additional Support?
Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!