This feature is available on all Goodshuffle Pro Plans.
When a client damages an item, you have two main ways to bill them in Goodshuffle Pro. Regardless of your approach, it's always smart to have your damage terms outlined in your contract—and signed—to reduce the risk of disputes.
Option 1: Add Damage Costs to the Contract
This method ensures full transparency by sending the client an updated contract showing the new charge.
Steps:
Open the existing project and click “Edit Contract.”
Create a new line item group (e.g., “Fees & Services”).
Add a service-type line item for the damaged item (you can label it “Damaged Item”).
Add a description of the damage and upload any supporting photos using drag-and-drop.
Re-mark the contract as signed.
Click “Send to Client” to share the updated invoice.
Your client will receive a familiar online payment screen where they can view and pay the new charge.
Option 2: Charge the Card on File
Use this option to charge the client’s previously used card directly—but only if you have the proper authorization.
Steps:
Edit the contract and add the damaged item line as described in Option 1.
Mark the contract as signed.
Navigate to the “Billing” tab.
Click “Capture Payment.”
Choose a previously used card from the dropdown and process the charge.
⚠️ Important: Only use this method if your contract clearly states your right to charge for damages, or if you’ve obtained explicit consent. Unauthorized charges may result in chargebacks—and Stripe applies a $15 fee per occurrence, plus an additional $15 if you lose the dispute.
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