This feature is available on all Goodshuffle Pro Plans.
Why We Use Live Video Calls
Sometimes, the fastest way to solve a problem, walk through a setup, or review your account is with a quick live call. Our team uses Zoom and Google Meet to connect in real time, answer your questions, and guide you by viewing your Goodshuffle Pro account through screen sharing.
This article will help you get ready for your call—no tech experience needed.
What to Have Ready
Before your scheduled call:
A free Zoom or Google Meet account (we’ll send the link)
A computer or laptop (best for screen sharing)
Your Goodshuffle Pro login info
About 30 minutes (depending on the topic)
How to Join Your Call
If You Receive a Zoom Link
Open the email from our team
Click the Zoom link (e.g.,
https://zoom.us/j/123456789)Allow Zoom to launch (browser may prompt you)
Click “Join with Computer Audio”
Grant mic/camera access if prompted
First time with Zoom? You might be asked to download it. Click “Download & Run Zoom”—it’s quick!
If You Receive a Google Meet Link
Open the email from our team
Click the Meet link (e.g.,
https://meet.google.com/abc-defg-hij)Click “Ask to join”
Allow mic/camera access if asked
Wait a moment—our team will let you in
Tip: Google Meet works best in Google Chrome. Try that browser if you're having trouble.
How to Share Your Screen
Sometimes we’ll ask you to share your screen so we can guide you step-by-step in your account.
Zoom
Click the green “Share Screen” button at the bottom
Choose:
“Screen 1” to share everything
Or your browser window with Goodshuffle Pro
Click “Share”
🛑 To stop sharing: Click “Stop Share” at the top
Google Meet
Click “Present now” at the bottom
Choose:
“Your entire screen” (recommended)
Or “A window” (your browser)
Click “Share”
🛑 To stop: Click “Stop presenting”
Pro Tips for a Smooth Call
Log into Goodshuffle Pro before the meeting
Close extra tabs/programs to avoid distractions
Take notes if anything stands out
Ask questions—this is your time!
No pressure—we’ll walk you through everything
Common Call Issues and Fixes
Link Not Working?
Copy and paste the link into your browser
Email us to request a fresh link
No Audio?
Unmute your mic (icon at bottom)
Check mic/speaker settings via the arrow next to the mic
Try reconnecting headphones or using chat to communicate
Can’t Share Screen?
Let us know—we’ll guide you or share ours first
Video Lagging?
Turn off your camera to reduce bandwidth
Close streaming apps or background programs
Move closer to your WiFi router
Tell us—we’ll adjust or reschedule if needed
Left the Meeting?
Rejoin using the same link—our team will still be there!
Need to Reschedule?
No worries! Just reply to our email or message us at [email protected] and we’ll find a better time.
Ready When You Are!
When it’s time for your call:
Click the link we sent
Follow the prompts
Share your screen if asked
We’re here to make your Goodshuffle Pro experience smooth, helpful, and successful—no matter the reason for your call.
Need Additional Support?
Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!