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Anytime you're looking to close a chat thread on your screen, you may do so by clicking the 'blue down icon" directly underneath the thread.

<b> This will NOT end an active conversation.</b><i> </i>Once closed, you may reopen that chat bubble again by clicking the icon. You will be able to see all your active conversations as well.

Here's how you can close a thread when you aren't actively in chat.

How to close the chat bubble?

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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