There are a number of resources available to you in your Goodshuffle Pro account that you may find useful when compiling evidence to submit to the bank responsible for the dispute. Make sure you reference our Formatting documents and images to upload for disputes article to ensure your files are prepared in the best method possible.

Remember, only one file can be added for each evidence category. If you have multiple images/files/pages etc that make up that body of evidence you will need to combine them into a single file.

Customer Communication

Purpose: evidence to prove a link between the person receiving products and the cardholder, proving that the cardholder disputing the transaction is using the service, or that the customer has withdrawn the dispute with their bank (typically a withdrawal letter from the customer's bank).

Goodshuffle Pro Evidence	Other Evidence
pdfs or screenshots of email communications	withdrawal letter from the client's bank screenshots of text messages online reviews left by the client

Customer Signature

Purpose: evidence that the person who signed for the products was authorized to sign for—or is known by—the cardholder.

Goodshuffle Pro Evidence	Other Evidence
the extracted signature page or screenshot from the digitally signed contract stored in Goodshuffle Pro	a picture or scan of the physical signature if they signed the contract in person

Cancellation Policy

Purpose: evidence to prove your customer saw your cancellation policy and its details.

Goodshuffle Pro Evidence	Other Evidence
the extracted page, screenshot or picture of your cancellation policy from your signed contract	a picture or scan of the policy if they signed the contract in person

Duplicate Charge Documentation

Purpose: evidence to prove multiple payments were for distinct payment amounts or partial payments. If you have refunded the client, then provide evidence to prove you have already processed the refund.

Goodshuffle Pro Evidence	Other Evidence
payment history pdf screenshot of the project logs detailing when the refund was processed	screenshots of refund receipts from those payment providers (PayPal, Zelle, Venmo, etc)

Receipt

Purpose: evidence to prove your customer saw your subscription cancellation policy and its details.

Goodshuffle Pro Evidence	Other Evidence
the printed payment history from that project a screenshot of the payment confirmation email found in the message panel	a printout of the receipt generated via other means

Refund Policy

Purpose: evidence to prove your customer saw your refund policy and its details.

Goodshuffle Pro Evidence	Other Evidence
the extracted page, screenshot or picture of your refund policy from your signed contract screenshot of the project logs highlighting the date, time and IP address when they signed the contract	a picture or scan of the policy if they signed the contract in person

Service Documentation

Purpose: evident proving you provided (or are committed to provide) a service to the customer, including the date when the customer received, began receiving or will receive the service.

Goodshuffle Pro Evidence	Other Evidence
A pdf of the entire signed contract	any written agreement you've established with the client outside of Goodshuffle Pro

Shipping Documentation

Purpose: evidence to prove your customer received the items through a national carrier such as USPS, UPS, FedEx or similar.

Goodshuffle Pro Evidence	Other Evidence
	screenshot, picture or scan of delivery confirmation notifications customer receipt signatures

Other

Purpose: this is an opportunity to provide an additional file for review by your client's bank.

Goodshuffle Pro Evidence	Other Evidence
A screenshot of the project logs for when the customer signed the contract A screenshot of the project logs for when the customer made the online payment	photos of the event, product, or service being used

IMPORTANT:

Goodshuffle does not decide who wins or loses a dispute. We work with you to compile evidence and submit it to the proper financial partners and card issuers.

What do the different status colors mean?

How can I create projects from before using Goodshuffle Pro?

Countering 'Credit Not Processed' disputes

Countering 'Subscription Cancelled' disputes

Where to go to submit evidence in Goodshuffle Pro