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How should I handle a dispute if I was intending to refund the client?
How should I handle a dispute if I was intending to refund the client?

Here are best practices for clients who have disputed charges, but you were intending to issue a refund.

Colin Connor avatar
Written by Colin Connor
Updated this week

When you are intending to refund a client, but they dispute the charge first, the best course of action is to accept/close the dispute (learn how).

When the client disputes a charge, the funds are immediately returned to them while the dispute is in progress.

Said another way: the client already has their money back, so if you were to refund them through Goodshuffle Pro, they'd be getting their money back twice.

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