Issuing a refund
If you are looking to provide a client with direct money back for a transaction, you would issue them a refund. Unlike an account credit, the money would process back to the used credit card.
This is a good option to use when you want to provide money back but a client no longer owes you any future money.
Giving an account credit
If you are looking to provide a client with compensation and the client still has an owed balance, this would be a good option.
This option allows the client to have their refund applied to the balance they owe or towards a future event.
To learn how to issue an account credit without issuing a refund, click here.
To learn how to issue a refund as an account credit, click here.
To learn how to record an account credit for future use, click here.
You can also provide an account credit if a client needs to reschedule an event due to COVID-19. Click here to learn how.