This feature is available on all Goodshuffle Pro Plans.
Disputes can be costly and time-consuming. Below are tips to help prevent chargebacks and improve your chances of winning if one occurs.
1. Get a Signature From the Person Paying
Always ensure the person making the payment is the one who signs the contract.
If you're working with an event planner, make sure the end client (the cardholder) is listed as the client and is the one who signs.
Use Goodshuffle Pro's online signature feature to record a timestamp with the signed contract.
If you have a signature or approval outside of the system (e.g., scanned doc or email), store that in the Files section of the project.
✅ A signed contract tied to the correct person makes disputes much easier to counter.
2. Document Client Communication
Keep all client interactions (email or text) for a clear timeline of approvals and conversations.
Store key exchanges in your project’s Files tab for easy access.
If a dispute is reported, try reaching out to the client to see if it was a mistake.
3. Prove Delivery and Services Rendered
Have clients sign the Receipt of Goods and Services at the time of delivery or pickup.
Save any of the following to the project’s Files section:
Signed documents
Photos of delivered setups
Client testimonials or confirmations
💡 The more proof you have that the event took place as agreed, the stronger your evidence.
4. Learn From the Experts
Dispute Fee Reminder
A non-refundable $15.00 dispute fee will be assessed per dispute through Goodshuffle Pro.
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