This feature is available on all Goodshuffle Pro Plans.
When a dispute is lost, it may leave an outstanding balance in your Pending Charge Dispute account in QuickBooks Online. To clear that balance, you’ll need to create a Journal Entry that moves the amount from the Pending Charge Dispute account to Bad Debt, an expense account.
Steps to Remove a Lost Dispute in QuickBooks Online
Open your QuickBooks Online account.
Go to the + New menu and select “Journal Entry.”
Set the date of the entry to match the date the dispute was finalized.
In the Debits column:
Select your Bad Debt expense account.
Enter the amount of the lost dispute.
In the Credits column:
Select your Pending Charge Dispute account.
Enter the same amount.
Review the entry and click Save and Close.
💡 This entry ensures your Pending Charge Dispute account no longer shows the balance as owed, and appropriately records the amount as bad debt.
Learn More
For full instructions on creating journal entries in QuickBooks, view this QuickBooks Support Article.
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