This feature is available on all Goodshuffle Pro Plans.
If Goodshuffle Pro seems slower than usual, it may be due to local system performance, browser load, or internet connectivity. Below are a few quick checks and tips to help you troubleshoot and get back up to speed.
Check for Updates
Outdated software is a common culprit for performance issues. Be sure to:
Use Google Chrome as your browser (for best performance)
Make sure your browser is up to date
Check that your operating system is running the latest version available for your deviceInternet Connection
Test Your Internet Connection
Search “Speed Test” in Google and click the blue Run Speed Test button. This will quickly show your download and upload speeds.
If your speeds are unusually low, try:
Restarting your router
Moving closer to your Wi-Fi source
Switching to a wired Ethernet connection
Check Your System Performance
Mac Users:
Click the magnifying glass (🔍) in the top-right of your screen.
Search for and open Activity Monitor.
Click the Memory tab to view how much Physical Memory (RAM) your system is using.
If your system has 8GB of RAM and you're using 7.8GB, you're likely to experience lag. Close any unused applications to free up memory.
You can also type “Chrome” into the Activity Monitor to see how much memory your browser is using. This is often the main source of system strain.
Then, switch to the CPU tab to check which apps are putting the most load on your system. Watch for:
Google Chrome
Zoom
Any video-editing or graphic design apps
Windows Users:
Press Ctrl + Shift + Esc to open Task Manager.
Click the Performance tab to monitor memory and CPU usage.
Under the Processes tab, sort by Memory or CPU to identify apps using the most resources.
Check Chrome Extensions
Plug-ins and extensions can add helpful features—but too many can slow you down.
Click the three vertical dots in the top right of Chrome.
Go to More Tools > Extensions.
Review your installed extensions. Disable or remove anything:
You don’t recognize
You don’t use often
That seems suspicious or unnecessary
Still Seeing Slowness?
We’re happy to take a closer look!
Click the blue chat bubble in the bottom right corner of your screen to message our support team. We can quickly hop on a screenshare to help you troubleshoot..