Skip to main content

Why Does an Item or Package Say “Contact Us for Availability” on My Website?

Understand when and why your Website Integration displays availability messages instead of stock counts.

Colin Connor avatar
Written by Colin Connor
Updated this week

This feature is available on all Goodshuffle Pro Plans.

On your Website Integration, some products or packages may display a “Contact Us for Availability” message instead of showing a specific quantity. This message is automatically triggered under the following conditions:

  1. The product is out of stock

    If an item has 0 “In Stock”, this message will display by default.

  2. The item is fully Set Aside

    For example, if all available units of an item are reserved for upcoming projects, the system will show this message instead of a quantity.

  3. A package cannot be fully satisfied

    If a package includes items (e.g., 2 chairs), and one of those items is unavailable due to being set aside, the system cannot fulfill the full package. As a result, the availability message appears instead of an inaccurate quantity.

  4. Inventory tracking is disabled

    If the item or package is set to not track quantities, the system cannot determine availability and will show the message as a fallback.

This feature prevents your clients from assuming that an item is in stock when it isn’t. It also protects your team from overbooking inventory that isn’t actually available.


Need Additional Support?

Click the blue chat bubble in the bottom-right corner of your screen to message our support team—we’re happy to help!


Did this answer your question?