Signature
Ensure your client has signed the contract, or you have their signature/approval recorded on another document.
The benefits of the online signature is a timestamp is recorded as soon as they sign.
Have the person paying for the event be the one to sign the contract. Even if you're first sending the quote to a planner for approval, if the person signing and paying for the event is the end client, ensure they are listed as the client on the contract. This'll avoid the client claiming they never signed the contact as it was under the name of the planner/company.
Client Communication
Keep a record of all conversations through email or text. It is difficult to submit evidence without a timeline.
Proof of Event
Have your clients sign the Receipt of Goods and Services upon receiving the items.
Keep all signed documents or proof of the event (photos, testimonials, etc) in the Files section of the Project.
If a dispute is reported, first reach out to your client to confirm they issued the dispute purposefully.
Learn more about Stripe's suggestions here.
Watch our short Power-Up Training on avoiding disputes here.
Dispute Fee
For each dispute, Goodshuffle Pro will assess non-refundable fee of $15.00