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When Will Payment Due Reminders Send?

Learn about when Payment Due Reminders are triggered.

Written by Sierra Burton

This feature is available on all Goodshuffle Pro Plans.

Payment Due Reminders will only fire if the project:

  • Is in an 'Open' state (not Archived).

  • Has Payment Due Reminders Enabled (Article).

  • Has a 'Due' Balance in a Signed state.

If the project is still in an 'Unsigned Changes' state, then the project will only receive Payment Due Reminders automatically when the project is signed/marked as signed and the changes have been approved/authorized.

Note: Payment Due Reminders follow the last signed version of the contract. If a project has newer Unsigned Changes but the last signed version still has a balance due, reminders keep sending on that signed balance; the unsigned changes do not pause or replace it until the client signs them. Only when there is no signed version with a due balance will reminders wait until the changes are signed.


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