This feature is available on all Goodshuffle Pro Plans.
2-Factor Authentication, also known as 2FA, is an added layer of protection that can be used to ensure the security of your Goodshuffle Pro account—over and above that of your username and password. It requires an extra form of authentication (such as a randomly generated number or backup code) to log in. To learn more about why 2FA is so important, check out this article.
Watch a quick video tutorial:
How to enable 2FA after being prompted at login:
⚠️ 2FA becomes required automatically for Account Owners and Admins once your business processes $50,000 in online payments through Goodshuffle Pro. You’ll be prompted to enable it to continue using online payments.
To enable 2FA on your account, you'll first want to download an Authenticator app to your mobile device - we recommend Google Authenticator (Android download or Apple iPhone download).
Once downloaded, head to your Goodshuffle Pro "My Account" page.
From here, click on "Enroll in 2FA".
You'll be taken to a 2FA enrollment page. Take out your Mobile Device, and scan the QR code with your chosen Authenticator app.
We recommend signing in on a Desktop or Tablet and using your Mobile Device with your authenticator app.
Once scanned, your Authenticator app will generate a 6-digit code.
Enter this code on your Computer.
Please note that when entering your 6-digit code into the authentication field, you should not include any spaces. Including a space will cause the authentication to fail. For example, if your code appears as "123 456" in the app, you should enter it as "123456" without the space.
You'll then be taken to a Recovery Code screen.
We strongly recommend you save your Recovery Code, as it can only be used once. If lost, you will not gain access to your account until your Account Owner generates a new code for you.
Once you click Recovery Code Saved, you'll see that 2FA has been successfully enabled on your account!
The next time you log in, you'll be prompted again to enter a 6-digit code from your Authenticator app. Simply open the app and enter your code to gain access to your account.
Goodshuffle Pro does not support shared logins. With 2FA enabled, only the assigned user can complete the login—even if someone else knows the password, they won’t be able to log in without that user’s unique code from their Authenticator app. Ensure all team members use individual logins.
Are you the account owner and want to require your team to enroll in 2FA? Click here.
Want to stay logged in for 30 days on your computer without entering your 2FA code? Click here.
Having Trouble Finding Your 2FA Code? Check Your Device’s Built-In Password Manager
If you did not download a dedicated authentication app (such as Google Authenticator or Authy) during setup, your device may have saved your 2FA code in its native password manager instead.
Many phones automatically open the built-in password manager when you scan the 2FA QR code with your regular camera app. In these cases, your 2FA code will be stored there — not in a separate authentication app.
Where to Look for Your 2FA Code
📱 iPhone (iOS) Users
Your 2FA code may be saved in Passwords, the built-in iOS password manager.
To access:
Settings → Passwords → Codes → [Your Goodshuffle Pro Login]
Apple’s official guide on viewing saved passwords:
🔗 https://support.apple.com/en-il/104955
There you'll find your rotating 6-digit code if it was stored automatically.
📱 Android Users
Your 2FA code may be stored in Google Password Manager.
To access:
Settings → Google → Password Manager → [Your Goodshuffle Pro Login]
Or visit: https://passwords.google.com
Google’s official instructions for finding saved passwords:
🔗 https://support.google.com/accounts/answer/6208650
Why This Happens
If you scan the QR code using your phone’s regular camera, the device may default to saving the authenticator entry in its built-in password manager instead of launching a downloaded authentication app. This is normal — the native password manager functions as a 2FA app.
Going Forward
When logging in and prompted for your 2FA code:
Open Passwords (iPhone), or
Open Google Password Manager (Android)
to retrieve your code.
If you'd prefer to use a dedicated authentication app instead, you can reset your 2FA setup from your Goodshuffle Pro account and pair it with apps like Google Authenticator or Authy.
Additional Troubleshooting: Verify Your Device Time Settings
If your 2FA codes are not being accepted — even after confirming you are looking in the correct authentication app or password manager — the issue may be caused by mismatched time zone settings between your mobile device and the device you’re signing in from.
2FA codes are time-based, so both devices must match.
What to Check
Make sure that both:
Your mobile device (where the 2FA code is generated), and
The device you’re logging in from (computer or tablet) are set to the same time zone.
If they are not aligned, your 2FA codes may appear incorrect even though they are valid.
How to Fix It
The easiest solution is to enable automatic time settings on your mobile device:
📱 iPhone (iOS)
Go to Settings → General → Date & Time
Toggle on Set Automatically
📱 Android
Go to Settings → System → Date & time
Toggle on Set time automatically and Set time zone automatically
Once automatic time syncing is enabled, your 2FA codes should begin working correctly.
Need Additional Support? Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!