Your clients may occasionally run into issues when attempting to pay online. These errors are typically due to issues on the cardholder’s side—such as zip code mismatches or insufficient funds.

You can view error details by checking the “Project Logs.” Below are the most common processing errors and steps you can take to help your clients resolve them.

Stripe verifies the zip code with the cardholder’s bank. If there’s a mismatch, the payment will be declined.

Solution:
Ask your client to confirm that their zip code on file with the bank matches what they entered.

⚠️ A pending charge may appear on their statement for 3–5 business days.

Solution:
Ask your client to confirm that their zip code on file with the bank matches what they entered.

If the card doesn’t have enough balance, the payment will fail. In the “Project Logs,” this may appear as “Fraudulent” when the card is attempted multiple times.

Solution:
Your client should contact their bank or try a different card with available funds.

Solution

The client will need to contact their bank to find out if there's a problem with the account or try again with a different payment method.

This error can occur when the bank blocks payments:

This can happen due to suspected fraudulent activity. Several factors can trigger this code, including large purchases, excessive charge attempts, or a high volume of charges within a short period. The bank doesn’t always provide Stripe with enough information to give exact details on why the client was blocked. This is more common when the transaction is unusual or does not align with the client’s typical spending patterns. Advise the client to contact their bank for details and allow the charge to proceed where appropriate. Additionally, some banks may block tokenized or merchant-initiated transactions, particularly for corporate cards or due to heightened security measures. Explain to the client that saved card-on-file payments might be flagged as potentially suspicious by their bank.

Solution:

The client will need to contact their bank for further insight or use a different card.

Vendors often can't capture a payment when the card on file has expired.

Solution:

The customer will need to update their card on file.

Cards can also be declined when users exceed:

Solution:
The client’s bank can help them understand and adjust these limits.

Need Additional Support?
Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!