This feature is available on all Goodshuffle Pro Plans.
Refunds are processed through Stripe, the secure online payment processor integrated with Goodshuffle Pro.
Stripe does not refund processing fees when a refund is issued. This means if you refund a client, you will not receive the Stripe fee back.
For example, if you originally received a $100 payment and Stripe charged a $3 processing fee, you’d receive $97. If you later refund the $100, you’ll be responsible for that amount—even though the $3 fee was already paid to Stripe.
You can return the processing fee to your client by checking the box for "Refund Processing Fees" while issuing an Online Refund. To ensure the customer receives the full amount, including the processing fee:
Navigate to the refund screen in Goodshuffle.
Select the option labeled “Refund Processing Fees.”
Complete the refund process.
If the “Refund Processing Fees” option is not selected during the initial refund, the processing fees cannot be refunded retroactively through Goodshuffle. This limitation means the client will not automatically receive the processing fee portion of their payment back. If you missed refunding the processing fees during the initial refund, there are alternative ways to address the situation:
Issue an Offline Refund: You can return the processing fee amount to the client outside of Goodshuffle, such as through a separate manual payment method. Remember, if you choose this option, you are refunding that fee out of your expenses, as Stripe's processing fees are non-refundable.
Adjust Project Billing: To reconcile the project’s billing and reflect your company covering the processing fee, you can add a discount to the project for the processing fee amount. This approach ensures the totals balance correctly.
Goodshuffle Pro does not charge any additional fees for processing refunds.
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