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How Do Custom Stops Work?

Here is how you can add and edit Custom Stops in Routes within Dispatch.

Sierra Burton avatar
Written by Sierra Burton
Updated this week

To access this feature, you must be on Goodshuffle Pro Standard or above.

Custom Stops are a powerful tool for adding flexibility to your routes without compromising efficiency. Whether it’s a lunch break, fuel stop, or equipment pickup, Custom Stops ensure your schedule stays aligned, helping drivers maintain optimal timing and stay on track.

Full Users can add Custom Stops to existing routes under the “Route Planner” in Dispatch. Follow the steps below to get started.

How To Create a Custom Stop

  1. Navigate to the “Route Planner” under Dispatch.

  2. Find the route where you want to add a Custom Stop.

  3. Click the “Custom” tab on the lower left-side menu and select Create.

  4. Type in a name for the stop, add the exact street address, and select the Google suggested option to match the street address.

  5. Select an “Arrival” and “Departure” time for this Custom Stop.

  6. If needed, add a note (e.g., list the type of gas needed for a fuel stop) and then click “Create Custom Stop.”

How To Add a Custom Stop to an Existing Route

  1. Click the “Custom” tab on the lower left-side menu and scroll to find the Custom Stop you created.

  2. Drag and drop the Custom Stop into an existing route based on the time you want the stop to take place.

You can hover over the Custom Stop in the Route to view additional details, such as the Arrival time, Departure time, and Time on Site.

How To Edit a Custom Stop in an Existing Route

You can change the details for a Custom Stop by clicking the gear ⚙️ icon at the top right of the stop. You can also click and drag to adjust the position in the route.

Once you’ve clicked the gear icon:

  1. Click the pencil icon to edit the details for the Custom Stop.

  2. Click Save to save the changes.


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