This feature is available on all Goodshuffle Pro Plans.
If your Stripe verification is being rejected in Goodshuffle Pro, it’s likely due to mismatched or incomplete information. This guide addresses the most common reasons for verification issues and how to resolve them.
Why was my Stripe verification rejected?
Here are the most frequent causes of verification failure:
1. Mismatched Business Information
The details you provide—such as your business name, address, or Social Security Number (SSN)—must exactly match what’s on your official documents (like your IRS SS-4 form).
Double-check that:
The business name, legal entity type, and address match your IRS or government-issued documents.
Spelling, punctuation, and abbreviations are identical.
2. Incomplete SSN or Identity Information
Stripe requires your full Social Security Number, not just the last four digits. This is part of their Know Your Customer (KYC) compliance requirements.
Ensure that:
You’ve entered the full SSN of the person listed as the account representative.
The individual is authorized to act on behalf of the business.
3. Document Issues
If your uploaded documents don’t meet Stripe’s verification standards, they may be rejected.
Make sure:
The document matches the name and address on your Stripe account.
The image is not a photo of a photo or a copy of a copy.
All pages of the document are included.
Signatures (if required) are clearly visible.
Files are submitted in the correct format:
Address/legal documents: JPG, PNG, or PDF
Identity documents: JPG or PNG (must be in color and include both sides)
4. Are verification requirements different for Canadian vendors?
Yes. Canadian vendors have specific requirements based on federal and provincial business laws. Please refer to our Stripe Verification Guide for Canadian Vendors for full details.
Accepted Canadian Document Types
To verify your business, Stripe accepts the following documents:
Valid government-issued ID (e.g., passport or driver’s license)
Corporate profile report
Notice of Assessment from the Canadian Revenue Agency
Articles of Incorporation or Association
Notice of Articles
Company Summary
Quebec registry search results
Business license
Partnership agreement or registration
Signed resolution confirming the authorized account representative
ℹ️ All documents must be clear, complete, and unedited. Do not upload scans of photos or screenshots pasted into a document. Learn more here.
Still need help?
If you’ve checked all the above and your verification is still being rejected, click the blue chat bubble in the bottom-right corner of your screen to connect with our support team. We're here to help!
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