How can I cancel a project?

Here's how you can mark a project as 'Lost' to signify the project isn't moving forward.

Colin Connor avatar
Written by Colin Connor
Updated yesterday

If you need to cancel a project that did have payments made that you'll be keeping (such as retaining the deposit), instead of marking the project as 'Lost', you should apply a Discount Service from your inventory (Learn More) and name the service 'Cancelled Project' (or something similar) to the project for the remaining balance, but leave the project as signed.
This way you can track the usage of that discount and see how much money has been discounted from all projects.

If you need to cancel a project that didn't have any payments made (or you're not keeping any payments), from any project state (new, quote sent, signed, etc) you can click on the project's status at the top and then click 'Lost'.

As a best practice, ensure you remove any pre-authorized payments on a project before marking it as 'lost'. This will prevent an automatic charge if you need to unmark the project as lost if a client chooses to move forward with the event at a later date.

If your client tries to open a Lost Project, they'll be notified that the event has been canceled.

You can learn more about what happens when you mark a project as 'Lost' here.

Then, add an 'Internal Note' to this project with whatever label makes most sense for you and your team 'Lost', 'Cancelled', etc. (Click Here).

This way you can easily sort and filter your projects by their Internal Notes (Click Here).

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