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Why Does My Client Have to Pay the Full Balance If the Remainder Isn’t Due Yet?

Understand how due dates affect what your clients see when making a payment.

Colin Connor avatar
Written by Colin Connor
Updated this week

This feature is available on all Goodshuffle Pro Plans.

If a client is trying to pay and sees that the full balance is due—even though you’ve set up a deposit and a later remainder due date—it’s likely because of when they’re viewing the contract.

Let’s break it down with examples:

Example 1: Event Is Less Than 7 Days Away

  • Today’s Date: April 10

  • Event Date: April 15

  • Payment Policy: 50% deposit, remainder due 7 days before event

Since the event is only 5 days away, the entire balance is already due. Your client will be prompted to pay the full amount.

Example 2: Event Is More Than 7 Days Away

  • Today’s Date: April 10

  • Event Date: April 30

  • Payment Policy: 50% deposit, remainder due 7 days before event

The event is still 20 days away, so your client can pay just the deposit (50%) now. The remainder will be due on April 23.

Goodshuffle Pro automatically calculates payment deadlines based on your payment policy and the project’s start date


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