This feature is available on all Goodshuffle Pro Plans.
Why Do Payments Show as Pending?
There are two common reasons a payment may appear as Pending in your Goodshuffle Pro account:
Is Your Account Setup Complete?
If you see a yellow bar at the top of your screen, Stripe (our payment processor) may require additional information from your account to complete the transfer to your bank.
You can learn more about completing these verification steps here.
Did Your Customer Pay with an ACH Payment?
ACH (eCheck) payments take 3–5 business days to clear and will appear as "Pending" while processing.
Learn more ACH/E-Check Payments.
You can see which Method of Payment they used (Credit Card or ACH) from the Project's Billing tab.
When the client has paid a final balance for a project through ACH, the project will show as 'Pending' while the funds are processing.
Need Additional Support?
Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!