Why is a payment Pending?

This article explains the transfer delays associated with payments

Melissa Teague avatar
Written by Melissa Teague
Updated over a week ago

Is your account setup complete?

If you're seeing a Yellow Bar at the top of your screen, that means our Payment Processor Stripe requires additional information from your account to being sending Transfers to your bank.

You can learn more about completing these verification steps here.

Did your customer pay with an ACH payment?

ACH payments take 3-5 business days to clear and will appear as ‘Pending’. Here is an article on accepting ACH/E-Check Payments.

You can see which Method of Payment they used (Credit Card or ACH) from the Billing Tab of the Project.

When the client has paid a final balance for a project through ACH, the project will show as 'Pending' while the funds are processing.

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