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How Can I Refund My Client for Items They Didn't Receive?

My client never got some items, how can I issue a partial refund?

Melissa Teague avatar
Written by Melissa Teague
Updated yesterday

This feature is available on all Goodshuffle Pro Plans.

First, edit the signed contract (Article).

Then, adjust the quantity of the item you are refunding (Article).

Next, issue a refund from the Billing Tab of the project for the amount that was overpaid (Article).

You can view the total amount refunded on a project under the "Billing Summary", which payments have been refunded under "Payments", and a breakdown of each individual refund under the "Refunds" section.


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