All Collections
Billing and Accounting
Project refunds
How can I refund my client for items they didn't receive?
How can I refund my client for items they didn't receive?

My client never got some items, how can I issue a partial refund?

Melissa Teague avatar
Written by Melissa Teague
Updated over a week ago

First, edit the signed contract (Article).

Then, adjust the quantity of the item you are refunding (Article).

Next, issue a refund from the Billing Tab of the project for the amount that was overpaid (Article).

You can view the total amount refunded on a project under the "Billing Summary", which payments have been refunded under "Payments", and a breakdown of each individual refund under the "Refunds" section.

Did this answer your question?