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Will my client be notified of failed payments?

This article explains who receives failed payment notifications.

Melissa Teague avatar
Written by Melissa Teague
Updated over 7 months ago

If a client attempts a credit card payment that fails, they will be notified right away within the transaction window.

You can see an example below:

When payments fail for pre-authorized payments, only your team will be notified.

You can reach out to your client via the Messages tab to confirm next steps.

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