This feature is available on all Goodshuffle Pro Plans.
Auto-Pay and Manual Payment Failures
When a client’s credit card payment fails, they are notified immediately:
For manual payments, the error displays right in the payment window.
For Auto-Pay transactions, the client receives an email titled “Auto-Pay Failed” so they’re instantly aware of any issues.
💡 Auto-Pay transactions process automatically at midnight based on your local time zone.
Here is an example of what your client will see from their Online Payment Portal when a payment fails.
Pre-Authorized Payment Failures
If a pre-authorized payment fails (such as a delayed capture or invoice change), only your internal team is notified.
To address the issue:
You can manually process the payment at any time.
Reach out to your client via the “Messages” tab in the project.
Using Messages ensures all communication is tracked and easily referenced.
Need Additional Support?
Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!