This feature is available on all Goodshuffle Pro Plans.
If you receive an early fraud warning, refund the charge as soon as possible to prevent the cardholder from disputing the charge. You can issue an online refund here.
Early Fraud Warnings are issued by Visa and Mastercard flagging a potentially fraudulent charge. These alerts (listed below) are passed through our payment processor, Stripe, and forwarded to the account owner. 80% of Early Fraud Warnings escalate into a dispute. You can learn more on disputes here.Early Fraud Warnings can surface shortly after the charge is processed, weeks or even months later, and occasionally even after a fraud dispute has already started. These warnings are generated by card issuers and flagged through patterns or cardholder reports before being passed to platforms like Goodshuffle Pro.
If the cardholder is a repeat client or someone you trust, you should contact them immediately to confirm the charge and document the conversation. Collect relevant evidence, such as contracts, delivery records, and communications, to strengthen your case. Based on this investigation, decide whether refunding the charge is necessary.
Possible Early Fraud Warning Alerts
"Card Never Received"
"Fraudulent Card Application"
"Made with Counterfeit Card"
"Made with Lost Card"
"Made with Stolen Card"
"Unauthorized Use of Card"
"Miscellaneous"
These alerts help you act quickly to avoid costly chargebacks and protect your business.Taking proactive measures, such as reviewing documentation and confirming transactions directly with cardholders, mitigates risks associated with fraud warnings and chargebacks.
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