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Dispute Best Practices

Tips for handling payment disputes in Goodshuffle Pro, including how to prevent, respond to, and resolve chargebacks.

4 authors20 articles
How Should I Handle a Dispute if I Was Intending to Refund the Client?Here are best practices for clients who have disputed charges, but you were intending to issue a refund.
How Can I Remove Lost Disputes From My 'Pending Charge Dispute' Account in QuickBooks Online?Learn how to clear lost disputes from your Pending Charge Dispute account in QuickBooks Online using a journal entry.
Disputes 101Learn what disputes are, how they work, and how to track their status in Goodshuffle Pro.
How Dispute Fees Work and Where to See ThemLearn where to find and track any dispute fees charged by Stripe through your Goodshuffle Pro account.
Accepting vs. Countering DisputesLearn the difference between accepting and countering a credit card dispute in Goodshuffle Pro and when to use each option.
ACH DisputesACH disputes are different from credit card disputes and cannot be contested through Stripe.
What Should I Do if My Client Cancels or Withdraws Their Dispute?Find out what to do when a client cancels or withdraws a payment dispute, and why submitting evidence is still important.
Where to Go to Submit Evidence for Disputes in Goodshuffle ProLearn how to find and submit evidence for a payment dispute directly in Goodshuffle Pro.
How Can I Review the Evidence I Submitted for a Dispute?Here's how you can view any submitted evidence when a dispute is Under Review.
Goodshuffle Pro Evidence and Other EvidenceUnderstand what resources Goodshuffle Pro may have available to you when compiling evidence.
Countering 'Duplicate' DisputesLearn how to counter disputes flagged as duplicate charges by preparing and submitting the proper evidence in Goodshuffle Pro.
Countering 'Product Not Received' DisputesPreparing evidence to submit to the banks for review
Countering “Credit Not Processed” DisputesPreparing evidence to submit to the banks for review
Countering ‘Fraudulent’ DisputesLearn how to respond to and submit evidence for disputes flagged as fraudulent in Goodshuffle Pro.
Countering 'Product Unacceptable' DisputesPreparing evidence to submit to the banks for review
Countering 'General' DisputesPreparing evidence to submit to the banks for review.
Countering 'Unrecognized' DisputesPreparing evidence to submit to the banks for review
How to Format Documents and Images to Upload for DisputesEvidence specifications and requirements needed to make the best case
Countering 'Subscription Cancelled' DisputesPreparing evidence to submit to the banks for review
Best Practices to Avoid DisputesLearn best practices to help prevent credit card disputes in your rental business using Goodshuffle Pro.