Dispute Best Pratices
Tips for handling payment disputes in Goodshuffle Pro, including how to prevent, respond to, and resolve chargebacks.
How should I handle a dispute if I was intending to refund the client?Here are best practices for clients who have disputed charges, but you were intending to issue a refund.
How can I remove lost disputes from my 'Pending Charge Dispute' account in QuickBooks Online?Here's how you can use a Journal Entry to keep the 'Pending Charge Dispute' account from having an outstanding balance.
Disputes 101An overview of how disputes work
How Dispute Fees Work (and Where to See Them)Here's where you can see and track any Dispute Fees charged by Stripe
Accepting vs Countering Disputes
ACH DisputesACH disputes behave differently than a credit card dispute and will automatically be marked as lost.
What should I do if my client cancels or withdraws their dispute?Learn what to do when a client withdraws/cancels their dispute.
Where to go to submit evidence in Goodshuffle ProHere's how you can submit evidence through Goodshuffle Pro.
How can I review the evidence I submitted for a dispute?Here's how you can view any submitted evidence when a dispute is Under Review.
Goodshuffle Pro evidence and other evidenceUnderstand what resources Goodshuffle Pro may have available to you when compiling evidence.
Countering 'Duplicate' disputesPreparing evidence to submit to the banks for review
Countering 'Product Not Received' disputesPreparing evidence to submit to the banks for review
Countering 'Credit Not Processed' disputesPreparing evidence to submit to the banks for review
Countering 'Fraudulent' disputesPreparing evidence to submit to the banks for review
Countering 'Product Unacceptable' disputesPreparing evidence to submit to the banks for review
Countering 'General' disputesPreparing evidence to submit to the banks for review
Countering 'Unrecognized' disputesPreparing evidence to submit to the banks for review
Formatting documents and images to upload for disputesEvidence specifications and requirements needed to make the best case
Countering 'Subscription Cancelled' disputesPreparing evidence to submit to the banks for review
Best Practices to Avoid DisputesHere are some suggestions to mitigate the odds of a charge being disputed.