Dispute Best Practices
Tips for handling payment disputes in Goodshuffle Pro, including how to prevent, respond to, and resolve chargebacks.
By Erik and 3 others4 authors20 articles
- How Should I Handle a Dispute if I Was Intending to Refund the Client?Here are best practices for clients who have disputed charges, but you were intending to issue a refund.
- How Can I Remove Lost Disputes From My 'Pending Charge Dispute' Account in QuickBooks Online?Learn how to clear lost disputes from your Pending Charge Dispute account in QuickBooks Online using a journal entry.
- Disputes 101Learn what disputes are, how they work, and how to track their status in Goodshuffle Pro.
- How Dispute Fees Work and Where to See ThemLearn where to find and track any dispute fees charged by Stripe through your Goodshuffle Pro account.
- Accepting vs. Countering DisputesLearn the difference between accepting and countering a credit card dispute in Goodshuffle Pro and when to use each option.
- ACH DisputesACH disputes are different from credit card disputes and cannot be contested through Stripe.
- What Should I Do if My Client Cancels or Withdraws Their Dispute?Find out what to do when a client cancels or withdraws a payment dispute, and why submitting evidence is still important.
- Where to Go to Submit Evidence for Disputes in Goodshuffle ProLearn how to find and submit evidence for a payment dispute directly in Goodshuffle Pro.
- How Can I Review the Evidence I Submitted for a Dispute?Here's how you can view any submitted evidence when a dispute is Under Review.
- Goodshuffle Pro Evidence and Other EvidenceUnderstand what resources Goodshuffle Pro may have available to you when compiling evidence.
- Countering 'Duplicate' DisputesLearn how to counter disputes flagged as duplicate charges by preparing and submitting the proper evidence in Goodshuffle Pro.
- Countering 'Product Not Received' DisputesPreparing evidence to submit to the banks for review
- Countering “Credit Not Processed” DisputesPreparing evidence to submit to the banks for review
- Countering ‘Fraudulent’ DisputesLearn how to respond to and submit evidence for disputes flagged as fraudulent in Goodshuffle Pro.
- Countering 'Product Unacceptable' DisputesPreparing evidence to submit to the banks for review
- Countering 'General' DisputesPreparing evidence to submit to the banks for review.
- Countering 'Unrecognized' DisputesPreparing evidence to submit to the banks for review
- How to Format Documents and Images to Upload for DisputesEvidence specifications and requirements needed to make the best case
- Countering 'Subscription Cancelled' DisputesPreparing evidence to submit to the banks for review
- Best Practices to Avoid DisputesLearn best practices to help prevent credit card disputes in your rental business using Goodshuffle Pro.