This feature is available on all Goodshuffle Pro Plans.
If a client's payment fails, you will receive an email notification with all the necessary details. Goodshuffle will automatically generate an “Auto-Pay Failed” email notification to alert you about the issue.
Auto-pay transactions in Goodshuffle are scheduled to occur at a specific time based on your local time zone. This ensures that payments are processed automatically without manual intervention. Additionally, you have the option to manually process payments immediately if needed.
There are no fees for failed payments - another reason to love Stripe!
To address a failed auto-pay transaction:
Review the details of the failed transaction to identify the cause.
Communicate with your business partner or customer to inform them about the failure and discuss next steps.
Use the project’s Messaging tab within Goodshuffle to send your message. This ensures that the communication is properly tracked and reaches the intended recipient.
Best practices for communication include:
Always use the Messaging tab in Goodshuffle for correspondence related to payment issues. This keeps all communication centralized and easily accessible.
Be prompt in addressing auto-pay failures to maintain trust and transparency with your business partners or customers.
Provide clear and concise information about the issue and the steps being taken to resolve it.
Need a quick review of the different ways you can accept and record payments in Goodshuffle Pro? Check out the video below!
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