This feature is available on all Goodshuffle Pro Plans.
If you're finding an Offline Payment isn't sync'd with QuickBooks Online, first check to see if you have the Sync enabled for that payment.
First, ff an Offline Payment hasn’t synced with QuickBooks Online, there may be a simple setting preventing it.
Here’s how to check and fix it:
Step-by-Step Instructions
Navigate to the Billing tab on the project with the payment.
Click the three-dot menu (⋮) next to the Offline Payment.
Select “Edit.”
In the edit window, check the setting labeled “Disable Sync.”
If it is checked, this payment will not sync with QuickBooks.
Uncheck “Disable Sync” to allow syncing.
Click “Save Payment Record.”
The payment should now sync with QuickBooks Online during the next sync cycle.
Why Is “Disable Sync” Greyed Out and Already Checked?
If the “Disable Sync” checkbox is greyed out and can’t be unchecked, it means your QuickBooks Online integration is currently inactive or disconnected — so there’s nothing for the payment to sync to. This most often happens when the QuickBooks Online subscription has been cancelled or the connection has lapsed.
To restore syncing:
Reactivate your QuickBooks Online subscription.
Finish setup using the activate button to reconnect QuickBooks Online.
Turn the QuickBooks Online auto-sync setting on.
Once the integration is active again, the “Disable Sync” checkbox becomes editable and new offline payments can sync.
Need Additional Support?
Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!