Conflicts could occur for the following reasons:
Inventory Conflicts:
You are attempting to add a quantity of a product/service that is greater than what is held in your inventory
A certain quantity of the product was set aside due to temporary or permanent damage, leading to an insufficient inventory quantity for the project
Logistical Conflicts:
You are attempting to add a quantity of a product/service that is being used at another event during the same time
How can I see if I have a conflict?
Two types of Conflicts will be displayed on the bottom of your Dashboard, on the Contract Tab of a Project, and within the Fulfillment Tab within the project it is occurring in. Notifications do not appear for projects marked as completed. To view conflicts for such projects, adjust the project dates to a future period.
What are the different types of Conflicts?
This includes understanding factors that might prevent conflict notifications from appearing, such as project status, inventory issues, or timeline discrepancies.
Potential Conflicts
These notifications are visualized with hollow stop signs and indicate quotes or projects that haven't been finalized, helping you anticipate future scheduling or inventory issues.
Think of it as your first line of defense: you're not overbooked yet, but if a project is sent and signed, it'll be a Conflict.
Conflicts
Represented by filled stop signs, these indicate confirmed issues caused by signed projects that overbook existing inventory or schedules.
Conflicts are identified with a 'filled-in' stop sign. They require immediate attention to resolve overbookings or inventory shortages.
Solving a conflict
If you previously created a set aside and the items are available again, you can resolve it and send the respective product quantity back to inventory. To learn how to do this, check out our guide on Adding and Managing Set Asides.
If you do not own enough inventory to fulfill the desired amount by the client, you can choose to subrent the missing quantity or change the quantity in your inventory (e.g., you decided to purchase extra tables to solve the conflict)
Resolving a conflict via subrent/changing quantity
To resolve this issue, navigate to the fulfillment page of the project. Scroll down to the respective product/service and find the "warning" symbol.
Select the 3 dots to edit and click Mark as Subrental.
Pro tip: make sure to review your shortage quantity to help guide you to the right decision
If you choose to subrent, go ahead and fill out the Subrental form. Fill in the quantity and provide internal notes as to what company you are using and select save.
Your conflict will now disappear in the status section. Any items marked as subrentals can be easily identified by looking for the Subrental icon.
Troubleshooting conflict notifications
If conflict notifications are not appearing when you believe they should, follow these steps:
Verify Project Status: Check whether the project is marked as completed or is in a quoted state. Adjust the status to signed and, if needed, move the project to a future date.
Inspect Inventory Settings: Ensure there are no items marked as damaged or removed from the active inventory. Double-check that all items within packages are properly categorized as required components.
Review Timeline Configuration: Check the "Project Timeline" at the bottom of the project to ensure conflicts are calculated within the correct date and time frame.
Contact Support: If all settings appear correct and notifications still do not show, contact Goodshuffle support for assistance.
