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How Do I Get Help?

Learn Goodshuffle's support hours and how to get in touch with our team.

Melissa Teague avatar
Written by Melissa Teague
Updated this week

Whether you're just getting started with Goodshuffle Pro or you're a long-time user looking for answers, we're here to help! Here’s how you can get the support you need when you need it.


Chat With Our Support Team

The fastest way to reach us is through the blue chat bubble in the bottom-right corner of your Goodshuffle Pro screen.

We’re available Monday–Friday, 9am–6pm ET.

You can ask questions, report issues, or request a walkthrough — we’re happy to assist!


Browse Our Help Center

Prefer to explore answers on your own? It’s packed with step-by-step guides, videos, and best practices.

Popular topics include:

  • Project & Inventory Management

  • Billing & Payments

  • Fulfillment & Routing

  • Account Settings

Use the search bar to find the exact topic you need help with.


Watch a Quick Tutorial

If you're a visual learner, we've got you covered! Many of our help articles include short videos showing you exactly how to use Goodshuffle Pro features. Just look for the play icon!


Still Stuck? Reach Out!

If you’ve reviewed our resources and still need help, don’t worry — just send us a message through chat or email us at [email protected]. Our team will follow up within one business day.


Pro Tips

  • Be specific! If you're having trouble, include screenshots or a short screen recording so we can better understand what you're seeing.

  • Let us know what you’ve tried — it helps us troubleshoot faster.


Still have questions? Click the chat icon now and let’s talk!


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