This feature is available on all Goodshuffle Pro Plans.

If taxes aren't appearing on a project, are showing as 0%, look too high or too low, or you're seeing too many tax rates, the cause is usually one of a few common settings. Work through the checks below in order. Most tax issues resolve in the first couple of steps.

Goodshuffle Pro can help you apply the tax rates you set, but we can't advise on what you're legally required to charge. For the correct rates in your area, look up your state's comptroller or revenue office (adding ".gov" to your search helps you find official sources) and confirm with a local tax professional.

Step 1: Check That Your Items Have a Tax Type

The most common cause of missing taxes is items that don't have a tax type assigned. Open the project and confirm every item has the correct tax type applied.

A few items are missing a tax type: Add the correct tax type to those items, then recalculate taxes on the project.
Many items are missing a tax type: Add the tax type from your Inventory tab using in-line edits or bulk inventory edits, then recalculate taxes.

If you have a very large number of items across several categories that need a tax type, reach out to our support team using the chat bubble. We can help add a tax type to your Products, Packages, or Services.

To update taxes on a project, recalculate taxes first. If recalculating doesn't update them, or many items need changes at once, use bulk edit taxes instead.

Step 2: Check the Venue or Delivery Location

Goodshuffle Pro calculates sales tax based on where the goods are exchanged, which is determined by the venue or delivery address on the project. If that address falls outside the boundary (jurisdiction) of a tax rate, that rate won't apply.

Confirm a tax type exists for that location. In your Account Settings, check that you have a tax type covering the city, county, and/or state where the venue is located. You can inspect tax jurisdiction details to confirm. If a rate for that location doesn't exist yet, add it, then recalculate taxes.
Check whether the venue falls inside the boundary. If the tax type exists but the venue address sits outside its jurisdiction, that is why the tax isn't appearing. The address is simply outside the area that rate covers.
Re-add the address using the Google Suggested option. If the venue is inside the boundary but taxes still aren't showing, remove the venue from the project and re-add it by selecting the Google Suggested address from the drop-down rather than typing it manually. Then recalculate taxes. A manually typed address can cause a boundary mismatch.

Step 3: Add Logistics So Tax Applies at the Right Location

Taxes apply at the location of the sale. If a project has no logistics (delivery details) on it, Goodshuffle Pro assumes an in-store pickup and falls back to your headquarters address for the tax calculation. This often shows up as a 0%, missing, or unexpected city tax.

Add the delivery details to the project so the system calculates tax based on the delivery address, including the applicable city, county, and state taxes, then recalculate taxes.

Step 4: Understand How Your Rates Combine

If all items have tax types and the location is correct but the total still looks off, it may be how your rates are set to combine.

Rates that add together: On most accounts, Goodshuffle Pro adds up the City, County, and State rates for a location automatically. For example, a 5% city rate plus a 5% state rate would total 10%.
A single combined rate: Some older accounts use a setup where only the single closest matching rate applies, and the city, county, and state percentages need to be combined into one rate manually.

If you're seeing only one rate when you expected several, or several rates when you expected one combined total, reach out to our support team using the chat bubble. We can review how your account is set up and help get it onto the right setting.

Step 5: Origin vs. Destination and Sales Offices

States differ in whether sales tax is based on where your business is located (origin) or where the order is delivered (destination). The right setting depends on your state's rules.

If your account charges based on your business location and you have more than one Sales Office, make sure the project is assigned to the correct Sales Office, then recalculate taxes.
If you think your account is on the wrong basis (origin vs. destination) for your state, reach out to our support team using the chat bubble so we can review it with you.

A Note on Overlapping Jurisdictions

Some venues sit on the border of two jurisdictions (for example, a town that straddles two counties). If two rates that shouldn't both apply are landing on the same project, it's often because both jurisdictions live under the same tax type. Separating them into their own tax types usually resolves the conflict. Re-adding the venue using the Google Suggested address can also help the system resolve to the more precise jurisdiction. If you're unsure, reach out to our support team and we can take a look.