This feature is available on all Goodshuffle Pro Plans.
You can track message delivery and read status for any project communication.
View Message Status From a Project
Open the relevant project.
Click “Messages” in the upper-right corner.
Locate the message and click the drop-down arrow next to the recipient’s name.
You’ll see:
Delivered: The message was successfully sent.
Read: The client has opened the message.
Your Message history will appear. Click the drop-down arrow next to the message recipient(s).
View Message Status from the Messages Tab
Click the Messages tab from the left-hand menu, then click "Inbox".
Search for the specific project in the Search field.
Click into the message thread and view the Delivered and Read times under the recipient’s name.
Pro tip: This is a great way to confirm receipt without needing to follow up manually.
See Read Status for Your Team, Not Just Clients
The same Delivered and Read tracking applies to your team members, not only clients. When you add a team member to a project (directly or through Dispatch), they receive a message under the project’s Team messages.
Open the project and click “Messages”, then switch to the Team view (or open the Messages tab and search the project).
Click the drop-down arrow next to the team member’s name to see the Delivered and Read (last read) times.
Note that if you send a team message after adding a teammate to the project, that will remove the "you've been added" message from your view, and you'll only see the read/delivered status of that message in the team messages.
There isn’t a separate acknowledgment status for team members, but the read time confirms they opened it.
Need Additional Support?
Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!