This feature is available on all Goodshuffle Pro Plans.
Do I need a subscription with QuickBooks Online?
Yes. You’ll need:
An active QuickBooks Online subscription (any tier)
A purchased QuickBooks Online Integration from within Goodshuffle Pro
Learn how to connect your account.
How do I reauthorize the integration?
You can reauthorize the integration from the “Integrations” tab in your Account Settings.
If issues persist, try reauthorizing again or contact our support team.
When should I contact support about reauthorization emails?
If you’re seeing repeated reauthorization prompts over several days, or if your sync isn’t working as expected, please reach out to our team.
Why aren't my deposits matching my bank records?
This usually means the wrong bank account is selected in your Integration Settings.
How to fix:
In Integration Settings, check the “External Bank Account” at the bottom right.
Match it to the actual account where funds are deposited.
Use this guide to view the Journal Entry in QuickBooks Online.
Change the bank account on that entry to the correct one.
Update the bank in your Integration Settings again using this article.
⚠️ Don’t categorize unmatched transfers—this can create duplicates.
Why aren’t invoices syncing with the Tax Center?
Goodshuffle Pro does not integrate with QuickBooks Online’s Tax Center.
This is because many states require multiple taxes on a single item, which QBO’s Tax Center can’t support.
Instead, use Goodshuffle Pro’s built-in tax reporting.
Learn how to run a Sales Tax Report.
Why isn’t a project syncing?
By default, only:
Projects created after integration activation
Projects signed and paid post-activation
…will sync automatically.
What if I’m a Canadian vendor?
Here’s a guide for non-U.S. vendors.
A payment isn’t syncing
This may occur if the Offline Payment happened before integration activation.
A transfer isn’t syncing
If you see an error that the transaction has already been deposited:
Check QuickBooks Online for an existing Deposit.
Delete that Deposit.
Re-sync from Goodshuffle Pro.
What happens to existing projects if I rename or merge a sub-category?
The original sub-category stays on projects that already synced, and the new sub-category applies to projects that sync going forward.
What happens when I resync a project?
A resync effectively deletes and recreates the invoice in QuickBooks Online. If your settings or Custom Items have changed since the last sync, the recreated invoice will reflect those changes.
Why don’t the components of a Package show on my invoice?
A Package unpacks into its components only when each component has a price. Only items with a price sync to QuickBooks Online.
Where do the project name and number appear in QuickBooks Online?
Both are carried into the memo field on the synced invoice.
Other Common Questions
Need Additional Support?
Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!