Should an email be sent to a particular inbox that either rejects the email, or is invalid for some other reason, the email address will be suppressed. This is to help maintain and improve your sending reputation, ensuring you have the highest chance of email deliverability.

Please confirm the email address is spelled correctly/formatted correctly. If this error persists after confirming you have the correct address, please reach out to us in our Chat.

If a specific recipient who used to receive your messages suddenly stops — and the address is spelled correctly — they may have marked a previous message as spam, or their email provider is now filtering your messages. Ask that recipient to add mg.goodshuffle.com (and goodshuffle.com) to their safe-sender/allow list and to check their spam folder. If messages still don't arrive, reach out in our Chat and we can check whether the address is on a suppression list.

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