This feature is available on all Goodshuffle Pro Plans.
Refunds are processed through Stripe, the secure online payment processor integrated with Goodshuffle Pro.
Stripe does not refund processing fees when a refund is issued. This means if you refund a client, you will not receive the Stripe fee back.
For example, if you originally received a $100 payment and Stripe charged a $3 processing fee, you’d receive $97. If you later refund the $100, you’ll be responsible for that amount—even though the $3 fee was already paid to Stripe.
You can return the processing fee to your client by checking the box for "Refund Processing Fees" while issuing an Online Refund.
Goodshuffle Pro does not charge any additional fees for processing refunds.
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