This feature is available on all Goodshuffle Pro Plans.
Why a Refund Creates a “Due” Balance
After a refund is issued, the refunded amount becomes owed on the project again—this creates a “Due” balance.
This setup supports real-life scenarios like:
A bride pays upfront, but later the in-laws want the charge on their card. You refund the bride, and the project now shows a balance for the in-laws to pay.
How to Avoid a “Due” Balance
If you're issuing a refund but don't want the client to owe anything afterward, follow this process:
Add a “Discount Service” to the order (with tax if applicable).
This creates an “Overpaid” amount on the project.
You can label the discount with a reason like “Item not delivered” or “Service adjustment” for tracking purposes.
Have the client re-sign the contract to confirm the changes.
Navigate to the “Billing” tab to see the exact amount you need to refund.
How to Process the Refund
To finalize the refund:
Use the “Online Refund” option for a direct refund through Stripe
orRecord an “Offline Refund” if you're refunding outside the system (e.g., cash, check)
Note: If you choose to refund processing fees, your refund amount will be slightly higher, and you will cover those original processing costs.
Need Additional Support?
Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!