This feature is available on all Goodshuffle Pro Plans.
Refunds or Canceled Events
Refunding a client who used Buy Now, Pay Later through Affirm is a simple process. However, the amount refunded depends on your business’s refund policy.
To issue a refund:
Go to the “Billing” tab of the project.
Process the full or partial refund as needed.
Clients will see the refund reflected on their Affirm loan timeline within 3–10 business days, depending on their bank.
Important Notes:
Refunds must be processed within 120 days of the original payment.
If the refund is needed after 120 days, record it as an Offline Refund instead.
Delinquent Payments
While Affirm doesn't charge late fees, unpaid loans that are over 120 days overdue may be charged off and sent to a third-party collections agency. This:
Can negatively affect your client’s credit report
Will show up as a permanent charge-off on their history
Is preceded by several notices and reminders from Affirm
Clients can contact Affirm to learn more about their repayment options:
Even if a payment is delinquent, you are not impacted.
You’ve already received the full amount upfront through Affirm, and all collections are managed by them or their agency partner.
Need Additional Support?
Click the blue chat bubble in the bottom corner of your screen to message our support team—we’re happy to help!