This feature is available on all Goodshuffle Pro Plans.
As the online refund failed, another refund for this payment must be recorded "Offline" (Article). This ensures your project stays balanced and prevents the system from retrying the online refund.
❗ Are you blocked from refunding your client? Learn more here.
What Happens When a Refund Fails?
The failed refund will be marked as an "Other Payment" in your Billing tab.
It will show a status of “Failed”.
Account owners/administrators will receive a notification about the failure.
Why Do Online Refunds Fail?
Common reasons include:
The credit card used has been canceled or changed
The ACH bank account is now closed
The card or account is expired
If the failure reason is known, it will be listed in the refund details:
Need Additional Support?
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