Billing and Accounting

How many cards can I use on a single project?

This article walks through how many payment methods you can have on one Project.

Written by Paxton Nikkila
Updated over a week ago

What credit cards are accepted in Goodshuffle Pro?

This article will list the Credit Cards accepted in Goodshuffle Pro

Written by Melissa Teague
Updated over a week ago

How do custom packages that are priced by contents report revenue?

How do custom packages report income when they are priced by contents?

Written by Colin Connor
Updated over a week ago

Does the Payment Journal summary include taxes & fees?

How do I find out what I made after taxes and fees?

Written by Colin Connor
Updated over a week ago

How can I see the details of a tax jurisdiction?

Here's how you can quickly see the bounds of a tax jurisdiction by clicking the 'Map' on your tax types.

Written by Colin Connor
Updated over a week ago

How are taxes calculated on projects?

Where does the system pull tax totals from? How can I be sure my taxes are calculated correctly?

Written by Karen Gordon
Updated over a week ago

How can I see the amount of fees when capturing a payment?

Here's how you can see a total for Stripe's Payment Processing Fees when capturing a payment from the billing tab.

Written by Colin Connor
Updated over a week ago

What would my client see on their statement after a charge is made?

Here's what your client would see as the estimated statement descriptor after a charge is made on their card.

Written by Colin Connor
Updated over a week ago

How will my international clients see totals and pay their balances through Goodshuffle Pro?

Here's how a Canadian client will see their quote totals if you send it as a US based vendor.

Written by Colin Connor
Updated over a week ago

Will Payment Authorizations complete if I deactivate my account?

Here's what will happen if you deactivate your account with active Payment Authorizations.

Written by Colin Connor
Updated over a week ago

Will my client be notified of failed payments?

This article explains who receives failed payment notifications.

Written by Melissa Teague
Updated over a week ago

When will a Payment Authorization capture funds on a project with a due balance?

Here's when you can expect an Auto-Pay Authorization to fire on a project with a due balance.

Written by Colin Connor
Updated over a week ago

When will Payment Due Reminders send?

This article is about when Payment Due Reminders are triggered.

Written by Melissa Teague
Updated over a week ago

What does the online payment successful email look like?

Here's what the client will receive when an online payment succeeds

Written by Colin Connor
Updated over a week ago

How to I collect payment using a previously used method?

How do I charge clients using it a payment method they have used before?

Written by Colin Connor
Updated over a week ago

How To Check Your Company's Financial Status

Keep track of all your billing and payment statuses

Written by Karen Gordon
Updated over a week ago

If I record a payment, will the client receive a copy of the receipt?

Here's what will happen after when you either capture an online payment, or record an offline payment

Written by Colin Connor
Updated over a week ago

How can I handle payments for my projects?

Here's a quick video on how the Billing Tab can manage your payments.

Written by Colin Connor
Updated over a week ago

Send An Invoice To A Client

A "How To" guide to send invoices to a client and re-sending up to date invoices so the client can pay the rest of the amount that is due.

Written by Karen Gordon
Updated over a week ago

What will my client see when paying via Cash or Check?

Here's what it will look like to your client when they click to pay via cash or check.

Written by Colin Connor
Updated over a week ago

What happens when a payment fails?

Here's what will happen when a payment fails - don't worry, there are no fees for failed payments!

Written by Colin Connor
Updated over a week ago

What does my client see when paying through ACH?

Here's what your client's experience will be like when they pay through ACH.

Written by Colin Connor
Updated over a week ago

How can I mark a check as 'Bounced' or 'Voided'?

Here's how you can edit the amount of the offline payment to mark a check that bounced.

Written by Colin Connor
Updated over a week ago

How can I edit or remove an offline payment?

Here's how you can fix an overpayment on a project if there's an offline payment.

Written by Colin Connor
Updated over a week ago

How can I charge a client's card I have 'on-file'?

Here's how you can push a charge to a client's saved Credit Card.

Written by Colin Connor
Updated over a week ago

How can my clients save a card they used for payment?

Here's how your clients can save their card to your company for future projects.

Written by Colin Connor
Updated over a week ago

How can I notify my client when recording Offline Payments?

Here are a couple ways you can notify your client after you've recorded their Offline Payment.

Written by Colin Connor
Updated over a week ago

How can I remove or edit offline payments?

Here's how you can remove offline payments from a project

Written by Colin Connor
Updated over a week ago

How can I keep a customer's card 'on-file'?

Here's how you can save a client's credit card information for use in future projects.

Written by Colin Connor
Updated over a week ago

How can I record a payment via Account Credit?

Here's how you can record payments made by Account Credit.

Written by Colin Connor
Updated over a week ago

How can I cancel a pre-authorized payment?

Here's how you can cancel a scheduled auto-payment through the Billing Tab.

Written by Colin Connor
Updated over a week ago

How can I record a payment by a credit card I processed myself?

Here's how you can use 'Offline Payments' to record a payment made by credit card using your own processor.

Written by Colin Connor
Updated over a week ago

How can I record a payment via cash?

Here's how you can use Offline Payments to record payments through cash.

Written by Colin Connor
Updated over a week ago

How can I record a payment via check?

Here's how you can use Offline Payments to record payments through check.

Written by Colin Connor
Updated over a week ago

How do I send a payment reminder?

Send a client a payment reminder along with a live link to make the payment!

Written by Karen Gordon
Updated over a week ago

How do I see if a client chose auto-pay as their payment method?

How to tell if my client chose auto-pay on their online contract

Written by Karen Gordon
Updated over a week ago

How to split up a project's payment between multiple payment methods

Can I split project payment billing between credit cards, cash, and checks?

Written by Karen Gordon
Updated over a week ago

Where are the details of a payment?

Locate information on payments made, payments owed, refunds, credits, fees, and more.

Written by Karen Gordon
Updated over a week ago

How to change my payment options

How to enable or disable online credit card payments, eCheck payments, and cash/check payment information.

Written by Karen Gordon
Updated over a week ago

Capturing a payment via Auto-Pay

How do I automatically charge a client on a desired date?

Written by Karen Gordon
Updated over a week ago

Changing the Deposit Amount in a Contract

How to change the deposit amount, payment due date, and processing fee settings in a contract

Written by Karen Gordon
Updated over a week ago

What does the billing look like for the client?

Confirm that clients are receiving the correct pricing and billing information on their end

Written by Karen Gordon
Updated over a week ago

Purchase Order Numbers Projects

A quick walkthrough on how you or your customers can enter PO#'s on projects

Written by Andrew Garcia
Updated over a week ago

Why is there an outstanding balance or credit after a completed and paid contract?

The contract has been signed and payed for, but now it says they owe me money or I owe them? How do I fix this?

Written by Karen Gordon
Updated over a week ago

Recording Offline Payments

How and why to record payments made offline such as cash, checks, account credit, credit cards on other systems, etc.

Written by Karen Gordon
Updated over a week ago

Track A Project’s Billing Status

Know exactly what the client has paid and what you're owed.

Written by Karen Gordon
Updated over a week ago

Capture a Payment

How to charge a client's credit card instantly

Written by Karen Gordon
Updated over a week ago

Accepting ACH/E-Check Payments

This explains the payout delays associated with ACH/E-Check payments, and what to expect when a payment is 'Pending'.

Written by Andrew Garcia
Updated over a week ago

Saved and Previously Used Credit Cards

How to save client credit cards and when you can use them. Additional information about previously used cards/payment methods.

Written by Erik Dreyer
Updated over a week ago

Payouts: How do they work?

If you're asking yourself "Yeah, but how do I get paid?", this article is for you!

Written by Andrew Garcia
Updated over a week ago

Collect Payment Over the Phone or In Person

Track or capture payments made by cash, check, or via a credit card given over the phone.

Written by Karen Gordon
Updated over a week ago

Collect a Client's Payment Online via Live Link Contract Billing

Can a client pay for a bill themself? YES! Have clients follow the link you email them for the easiest way to pay their bill!

Written by Karen Gordon
Updated over a week ago

When will Stripe charge an "International Fee"?

Here's when Stripe will charge and "International Fee" when a credit card is processed.

Written by Colin Connor
Updated over a week ago

How can I tell how much my client pays for Stripe's fees?

Here's where you can find all the details of the payments made by a client with all the fees they've paid from Stripe.

Written by Colin Connor
Updated over a week ago

Credit Card Fees With Stripe

GS Pro uses Stripe to process credit cards and other forms of payment. Stripe has fees and here we will break down what they are.

Written by Karen Gordon
Updated over a week ago

How long does an ACH Refund take?

Here's how long it will take for your client to receive an ACH refund.

Written by Jake Scotto
Updated over a week ago

Will Stripe re-route a refund to a client's active credit card?

Here's what Stripe will do if a client's credit card number has changed and a refund has been processed.

Written by Colin Connor
Updated over a week ago

How can I edit or remove an offline refund?

Written by Colin Connor
Updated over a week ago

Issuing a Refund For an Online Payment

How to issue a refund for an online payment

Written by Karen Gordon
Updated over a week ago

How can I refund my client for items they didn't receive?

My client never got some items, how can I issue a partial refund?

Written by Melissa Teague
Updated over a week ago

How to Fix an Overpayment?

My client accidentally paid more money than they owed for a service. How can I return the extra money?

Written by Karen Gordon
Updated over a week ago

How can I record an offline refund?

Here's how you can record a refund made through cash, check, or another offline method.

Written by Colin Connor
Updated over a week ago

How can I see exactly how much I should refund a client?

Here's how you can use a Discount Service to see exactly how much you'll refund your client and avoid a "Due" balance.

Written by Jake Scotto
Updated over a week ago

Will Stripe re-route a payout to my active bank account?

Here's what Stripe will do if your bank changes, and a Payout is on the way.

Written by Colin Connor
Updated over a week ago

How can I see the total for funds not yet deposited?

Where do I find the total amount for the funds that haven’t been deposited into my bank account yet?

Written by Colin Connor
Updated over a week ago

Why did my payout fail?

Here's a quick overview of when and why a payout may fail

Written by Dominique Cheek
Updated over a week ago

Locate Outstanding Balances, Payment Dates, and Deposit Information

How to know how much a client owes and when is it due

Written by Karen Gordon
Updated over a week ago

How long does a payout typically take?

Learn the payout process for our Stripe payment integration

Written by Karen Gordon
Updated over a week ago

How to see the details of a payout

How to find if my payments have been transferred to my bank account, how much was transferred, and when.

Written by Karen Gordon
Updated over a week ago

Why is a payment Pending?

This article explains the payout delays associated with payments

Written by Melissa Teague
Updated over a week ago

How can I confirm a Promo Code has been applied to my account?

Here's where you can see a confirmation of a Promo Code on your account.

Written by Colin Connor
Updated over a week ago

How can I enter a Promo code when registering for Goodshuffle Pro?

Here's where you can enter a promo code when first signing up for Goodshuffle Pro.

Written by Colin Connor
Updated over a week ago

How can I add a Promo Code when adding a subscription?

Here's how you can add or redeem a promotional discount code when you're adding a new user or integration.

Written by Colin Connor
Updated over a week ago

Billing For Goodshuffle Pro

This article breaks down how Goodshuffle Pro's billing is setup and when payments need to be made.

Written by Karen Gordon
Updated over a week ago

How do I unsubscribe from Stripe Capital Loan offers?

Here's how you can no longer receive Stripe Capital Loan emails

Written by Jake Scotto
Updated over a week ago

How can I track the repayment for my Stripe Capital Loan?

Here's how you can see how much you've paid toward your Stripe Capital Loan.

Written by Colin Connor
Updated over a week ago

How do I know if I've qualified for a Stripe Capital Loan?

Here's how you can see if you've qualified for a loan.

Written by Jake Scotto
Updated over a week ago

Where can I see my Stripe Capital Loan offer amount?

Here's how you can view the amount you've qualified for.

Written by Jake Scotto
Updated over a week ago

How can I view or review my Stripe Capital Loan Offer?

Here's where you can view and review your Stripe Capital Loan offer.

Written by Colin Connor
Updated over a week ago

How can I see when a Stripe Capital Loan was transferred to my account?

Written by Colin Connor
Updated over a week ago

How can I see the total amount paid toward my Stripe Capital Loan on a Payout?

Written by Colin Connor
Updated over a week ago

FAQ about Stripe Capital Loans

Question about your loan offer or existing loan via our partners at Stripe Capital? Check out these commonly asked questions:

Written by Karen Gordon
Updated over a week ago