To access this feature, you must be on Goodshuffle Pro Standard or above, and you must be an annual subscriber.

What a Custom Domain Does for Your Client Emails

Setting up a Custom Domain does two important things for the emails you send to clients through Goodshuffle Pro:

Removes the "via Goodshuffle" sender tag. Without a Custom Domain, your client emails display as "Your Company/User Name via Goodshuffle" in the inbox. With a Custom Domain configured, emails send from your own domain (e.g., [email protected]) and the "via" tag goes away. Your clients will see only your company name.
Improves deliverability. Emails sent from your own verified domain are less likely to land in spam folders, especially for quotes and payment reminders.

Both of these come from the same underlying mechanism: when we send on your behalf without a Custom Domain, email providers like Gmail and Outlook automatically add the "via" notation as a security signal, since the visible sender name doesn't match the underlying sending domain. A Custom Domain aligns the two, so that signal is no longer needed.

Requirements

You must have a custom email domain like colin@goodshuffle.com, kevin@therentalshop.ca, etc.

@gmail.com and @yahoo.com will not allow you to customize your domain.

Here are some common providers if you'd like to learn more:

GoDaddy
NameCheap
Network Solutions
Rackspace Email & Apps
Rackspace Cloud DNS
Amazon Route 53
Digital Ocean

How the Process Works

Step 1 — Confirm you can edit your DNS records

Before reaching out, make sure you have the ability to edit the following record types in your domain provider's DNS settings:

MX Record
TXT Record
CNAME Record

These are typically found in the DNS or domain management section of your provider's dashboard. If you're not sure, check with whoever manages your domain.

If you are unable to edit these records, we won't be able to complete the setup.

Please note: our team will guide you through the process, but you will be responsible for adding the records in your own domain provider. We are not able to make changes to your DNS settings on your behalf.

Step 2 — Reach out to us via chat

Once you've confirmed you can edit those records, message us using the chat bubble in the bottom corner of your screen. Let us know your custom email domain (e.g., [email protected]) and we'll get things started on our end.

Step 3 — Receive your DNS record values from our team

Our team will provide you with a document containing the specific values you'll need to enter into your DNS settings. Do not proceed to Step 4 until you have this document — the values are unique to your domain.

For security purposes, please delete this document once you have successfully added all records in Step 4. Treat these values like a password.

Step 4 — Add DNS Records for Sending

Go to your domain provider (GoDaddy, Namecheap, etc.) and find your DNS settings. Using the values from the document our team provided, add the following records:

TXT Record 1 (SPF):

Type: TXT
Hostname: gsp.<your domain>.com (e.g., gsp.goodshuffle.com)
Value: provided in document from our team

TXT Record 2 (DKIM):

Type: TXT
Hostname: <your provider's DNS prefix, e.g. smtp>._domainkey.gsp.<your domain>.com (e.g., smtp._domainkey.gsp.goodshuffle.com)
Value: provided in document from our team

Note: For some providers, TXT records may be labeled DKIM and SPF separately. If your provider's DKIM field only accepts part of the value, check whether a second field is available for the remaining portion.

MX Record 1: