If you're experiencing issues with scanning barcodes in Goodshuffle Pro, try the following troubleshooting steps to resolve the problem.
Common Issues and Solutions
1. Camera Permissions Not Enabled
Issue: The scanner is not activating or displaying the camera.
Solution:
Ensure that camera permissions are enabled for your browser or mobile app.
On a mobile device:
(Safari): Go to Settings > Safari > Camera and set it to "Allow."
(Chrome): Go to Settings > Apps > Chrome > Permissions > Camera and enable it.
2. Blurry or Unclear Barcode Scans
Issue: The scanner is unable to read the barcode due to blurriness.
Solution:
Ensure that your device's camera lens is clean.
Hold the device steady and at an appropriate distance (around 4-6 inches) from the barcode.
Avoid scanning in low-light conditions or glare. Adjust lighting if needed.
Use a high-resolution camera for best performance.
Make sure your browser is up to date.
Reduce Motion: Keep your hands steady while scanning to avoid motion blur.
Use a Different Device: If the issue persists, try scanning with a different smartphone or tablet.
3. Barcode Not Recognized
Issue: The barcode does not scan or returns an error.
Solution:
Confirm that the barcode is correctly formatted and matches the expected Goodshuffle Pro QR code
Try scanning a different barcode to see if the issue is barcode-specific.
If scanning a printed barcode, ensure it is not damaged, faded, or distorted.
4. Poor Performance in Low Light
Issue: The scanner struggles in dimly lit environments.
Solution:
Increase ambient lighting or use a flashlight if available.
Adjust your device's brightness to improve contrast.
5. Slow or Lagging Scanning
Issue: The barcode scanner is slow to recognize barcodes.
Solution:
Close other apps running in the background to free up device resources.
Restart your device and try again.
Ensure your internet connection is stable.
Try switching to a different device if the issue persists.
6. Barcode Scans But Doesn’t Register in Goodshuffle Pro
Issue: The barcode is read, but nothing happens in Goodshuffle Pro.
Solution:
Ensure that you are scanning within the correct workflow (e.g., during fulfillment or check-in/out processes).
Refresh the Goodshuffle Pro page or log out and back in.
Still Need Help?
If you've tried these steps and are still having trouble, contact Goodshuffle Pro Support by clicking on the blue chat bubble in the bottom right of your account with the following details:
A screenshot or video of the issue
Your device model and browser/app version
The barcode type you're trying to scan
Our team will be happy to assist you!